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    Senior Property Claims Manager, Melbourne - JL Exec

    JL Exec
    JL Exec Melbourne, Australia

    5 days ago

    Default job background
    Full time
    Description
  • Newly created role
  • Work life balance
  • Ownership of escalated disputes (IDR & EDR)

    • Our client, a leading successful national insurance group who are well-respected for delivering quality products and a high standard of service to brokers, is currently seeking an experienced property claims professional to step into this newly created senior claims role and make it their own.

    Key Responsibilities

  • Manage a small portfolio of property claims to ensure accurate & efficient settlement
  • Take ownership of all escalated disputes (both IDR & EDR)
  • Expand and seek ways to improve their disputes process
  • Mentoring staff
  • Involvement in various transformation projects
  • Build and maintain strong relationships with various stakeholders internally and externally
  • Working to AFCA and IFSO timeframes
  • Handling of all AFCA submissions & challenge decisions if necessary

    • Benefits

    The successful applicant can expect to work within a stable and positive team culture where staff are continually recognised for their contribution. You will be a senior member of staff, involved in various process improvement projects, and enjoy work life balance, diverse role, building your profile across the industry, mentoring staff, award winning company, ongoing training as required, great leadership team, developing professional relationships with external senior executives across the industry, contributing to the success of the company's impressive growth and knowing you are working with an organisation who is well respected across the insurance industry based in Melbourne CBD.

    About You

    To be successful in securing this brilliant claims role, you will have a minimum of 6 years' experience in commercial property related claims (ISR, business packs &/or strata), ideally some experience with disputes, exemplary communication and client service skills, strong attention to detail, proven negotiation and problem solving skills, self-motivated and keen to learn, team player attitude, high work ethic and service delivery.

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