John Witte

PROFESSIONAL SUMMARY  

I am a flexible individual and have a willingness to learn with a “can do” attitude. I am an exceptional multi-tasker who is skilled at problem-solving and implementing processes to improve business efficiencies.

I work well under minimal supervision, individually or within a team and pride myself on working to a high standard with attention to detail. I strive to be the best professional I can, always putting safety first and ensuring quality and efficiency are always maintained. I have excellent verbal & written communication with strong negotiation skills. I am punctual, have a strong work ethic and focused on obtaining a high level of productivity. With over thirty years of experience in administration and clerical roles, have honed excellent communication and administrative skills through both professional and personal experiences. Possess a deep understanding of service requirements for both internal and external stakeholders, consistently meeting and exceeding expectations. Have a background that demonstrates a strong ability to collaborate effectively within teams to drive production improvements and cost savings. Working seamlessly with departments, external service providers and customers.  Exceling at liaising with individuals at all levels and consistently meet deadlines with promptness. High-level data entry skills are complemented by a keen attention to detail in documentation and record-keeping.  Adept at prioritizing tasks to ensure adherence to time frames and have a proven track record in claims lodgement, processing, and information verification.  Able to coach and mentor other and write manuals and procedures as required.

CAREER OBJECTIVE

A passionate, self-motivated and reliable individual seeking a role where I can apply my key skills, such as strong communication, problem-solving and time management. Continuing to grow and develop professionally. With a positive work ethic, have an ability to work both independently and collaboratively, with a keen willingness to learn.  My aim to become a valuable asset to any team. Holding a current driver’s license, with a reliable vehicle, white card in construction and am available to commence work immediately.

EDUCATION & QUALIFICATIONS

Certificate I in Computer Operations, Collingwood College TAFE

Year 11, Heidelberg Technical School

Statement of Attainment - 2025

SIRXWHS002 Contribute to WHS

SIRXCEG001 Engage in Customers   

• Eva Burrows College

EMPLOYMENT HISTORY

2022 - 2023

Team Member temporary. - Robert Half recruitment

Ensure that staff and contractors are fully compliant for working at heights, mobile communication towers, fiber optics and copper communication lines.  Adding personal onto database with appropriate qualifications. 

2010 – 2022

Team Member – Innovation Group

Lodging claims onto database.  Sorting and distribution of mail. Hard mail and through outlook.  -processing cheques, direct debit, credit card and EFTPOS entries onto system.  Ensuring payments to external service providers are kept up to date.  Scanning lodged and other documents onto database. Formatting and sending outgoing mail to clients.  Ensuring all incoming mail is sorted and directed to the correct department.  Keeping emails are directed to the correct department.  Ensure that notes on claims are accurate and up to date.  Includes from external service providers.  Preparing paperwork for archiving.  Calling repairers and insurers for updating claims with vehicle repairs, excess and another related matters.  Providing relief within other departments within the company.  Setting up proof of loss statements to third party insurers and to third party person. Assisted litigation from time to time when required. Handling accounts payable and receivable.  Upkeep of stationary orders and cleanliness of supply room.

2009 March to May

Coin processor - Armaguard

Used coin sorting machines to sort and count large volumes of coins.  Tracked and record coin inventory levels to ensure that coin counts match physical stock and system entries, ensuring there are no discrepancies.  Processed coins within Armaguard's secure facilities, ensuring adherence to safety and security standards throughout the handling process. Assisted with basic maintenance and troubleshooting of coin processing machines, ensuring that they are functioning properly, reporting any significant mechanical or technical issues to the maintenance team for repairs.  Work closely with other coin processors, supervisors and logistics teams to ensure smooth operations and meet daily processing targets.  Followed all company policies, including those related to cash handling, security, and workplace safety.

2009 to 2010 Team Member - Crystal Clean Car Wash

Welcomed customers with a friendly and professional attitude. Answered any questions they may have about the car wash services, pricing, or available packages.  Washed the exterior of vehicles using high-pressure water systems, soap and appropriate tools like sponges, brushes and microfibre towels. Ensuring that cars were washed thoroughly, removing dirt, grime and debris.  Performed interior cleaning and detailing services such as wiping down dashboards, consoles, windows, and other surfaces. Depending on the package, this included deep cleaning of upholstery or leather seats, applying cleaners, and conditioning surfaces.  Ensured that car washing equipment was functioning properly. Reported any issues or breakdowns to management for repair or replacement. Followed all safety guidelines, including using proper lifting techniques, handling cleaning chemicals safely, and using personal protective equipment.  Collaborated with other team members to ensure efficient and timely completion of tasks.  Promoted additional services such as waxing, undercarriage cleaning, or upholstery cleaning when talking to customers, increasing sales and enhancing customer satisfaction.  

1986 – 2008 National Australia Bank, Clerk      

Excellent communication skills acting in a professional manner with branches support areas, other banks and external services providers.  Respond to all customer requests effectively.  Complete tasks accurately and in compliance with all policies and procedures with given timeframes.  Create Merchant adjustments to accounts for unbalanced batches and incorrect cardholder numbers etc.  Provide professional and ethical behavior in all actions.  Identify potential fraud and non-lending losses and escalate to team leader as required.  Investigation of large dollar value transactions.  Process all value to customers accounts error free. Decision-making on correction of errors. Prepare work for machine input. Maintain and operate scanners for machine input onto the department’s database.  Ensuring all personal training records are maintained and kept up to date. Provide relief within department. Collection and distribution of stationary.  OH&S Representative.  Organizing work for archiving online software.  Filing of paperwork and organizing of archiving of departments paperwork and vouchers.  Sort and distribution of incoming mail.  Collect and prepare external mail.  Sending and receiving fax when needed.

Year eleven, Heidelberg Technical School and TAFE course, computer operations.