- Work within the governance framework, processes, and tools to help drive insights and actions to support improved partner performance
- Work with a portfolio of suppliers across the motor claims network to improve performance in the key areas of cost, quality, timeliness, and member experience
- Capture, validate and record data and information to support and drive sustainability and performance of the RACQ partner network
- Participate in the development of processes and systems that shape the day-to-day workflows and performance of suppliers within Insurance.
- Use supplier performance framework to ensure RACQ gets the best outcomes from its suppliers
- Follow the group procurement guidelines and policies to ensure adequate controls are in place for supplier and contract management, including the due diligence requirements throughout the contract lifecycle.
- Create contracts from a legal approved template once a vendor has been selected and negotiate the terms as required (in conjunction with Corporate Legal).
- Identify and assess the risks that could prevent RACQ from achieving its strategies. Plan and execute risk mitigating procedures on a regular basis, report and discuss the results of risk management preformed
- A trade qualification with technical understanding, or certificate in relevant study area
- A solid understanding of financial and commercial processes
- Excellent communication skills and people skills with a strong customer focus, promoting "value-add" initiatives
- Strong commercial acumen and understanding of relevant legislations.
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.
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Motor Partnership Specialist - Eight Mile Plains, Australia - RACQ
Description
Description
Motor Partnerships Specialist
Due to partnerships growth, we are currently looking to recruit a Motor Partnerships Specialists to join our Motor Claims & Assessing department on a full-time permanent basis. The purpose of this role is to drive improved performance and capability within the motor partnership business to provide strategic development and contract management framework to the Insurance business. The role is to manage and strengthen the supplier performance during the contract lifecycle to ensure compliance with the contracted SLR's, services and commercial outcomes.
Your key responsibilities include:
About you
A partnerships specialist must have refined interpersonal skills; you must be able to build and maintain strong stakeholder relationships. You will work with the operational teams to ensure the RACQ member experience remains ahead of the competitors. Further to this, you must have:
Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
What we offer you:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
You can check out all our employee benefits at
Ready to apply? You've got this.
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
Questions? Please contact or visit
RACQ is a 'Circle Back Initiative' employer – we commit to respond to every applicant.
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