Claims Operations Team Leader - Sydney, Australia - Chubb INA Holdings Inc.

Chubb INA Holdings Inc.

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Chubb is the world's largest publicly traded property and casualty insurer.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb Australia is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

Your Role

As part of the Claims Operations team you will provide support to the AU and NZ Claims team while managing and processing the "Claim Registrations, Payments, Receivables and other Claims Admin activities" within SLAs.

The deliverables include measurable and time-bound activities, where demonstrating the ability to manage/lead the team of administrators, their queries and workload, multi-task and prioritise across all aspects of the role are key to its success.

Your Responsibilities:

Manage a team of administrators working on Claims processes (Registration, Documentation of processes, Payments, Receivables and another Claims Admin)

Prioritisation of tasks and Workflow via Claims Mailboxes.

Ensuring team is on top of the work assigned and ensure new claims are registered within agreed SLAs and are coded correctly in the system

Management of external adjuster payment system process and workflow.

Should be independent in processing new registrations, payments, receivable etc.

Clearing of Claims Bank Accounts and receipting of funds back to claims

Able to train the new starter and ongoing training requirements

Provide Claims Ops reporting and feedback to the Head of Claims Operations about team and processes

Continuous improvement of end-to-end admin process

Support to Claims team in annual and other external & internal audits

Qualifications:

Your Skills & Experience

5 years + experience in managing teams & processes (preferably in Finance/ Insurance industry)

Strong System/ Claims process technical knowledge
- understanding of the fundamental components of a claims department's operation and its associated data

Process driven mindset; ability to identify and flag risks

Ability to prioritise and manage time well

Good stakeholder management skills

A team player, who enjoys coaching and mentoring others

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.

Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.