- Join a boutique MSP and gain valuable and diverse experience with a wide range of technologies.
- Up to $80,000 per annum including superannuation
- Permanent opportunity
- Location - Sydney CBD
- Conduct Level 1/2 Support to clients.
- Accurately and appropriately assess the severity level of client issues and prioritize issues when necessary based on business impact.
- Monitor, respond to and track incoming technical support ticket requests from clients that are managed through the business' ticketing system.
- Deploy software and hardware-based solutions, remotely and on-site at client locations.
- Work with clients via telephone, email, or other relevant method, in conjunction with employing all available technical resources internally and externally, to bring issues to a timely resolution.
- Maintain detailed notes on client issues and resolutions.
- Travel locally and interstate where required- must have a Drivers License with clean driving history.
- Exceptional interpersonal skills and problem-solving skills
- Positive, energetic, self-motivated and self-managing
- Relevant University Degree or equivalent experience
- Microsoft 365 Certified: Security Administrator Associate or;
- Microsoft 365 Certified: Enterprise Administrator Expert or similar
- Other Microsoft Certifications will be highly regarded
- 1 to 2 years related technical support experience (solution or service provider experience is preferred)
- Knowledge of Windows 2012 / 2016 / 2019
- Knowledge of Server hardware, environments and networking
- Knowledge of Windows Active Directory and related Windows Security
- Knowledge of Microsoft Exchange
- Knowledge of Microsoft Hyper-V
- Knowledge of Office 365 and Azure based services
- Basic Networking principals
-
Engineering Support Coordinator
1 week ago
John Holland Sydney, AustraliaSydney, NSW, AU, 2009**About us**: · At John Holland, our purpose is simple - we transform lives with everything we do. · We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day. · That's our difference ...
-
Engineering Support Officer
3 weeks ago
NSW Government -Sydney Metro Sydney, Australia**About us** · Sydney Metro is Australia's biggest public transport project and first fully-automated metro rail network, connecting customers and transforming the way Sydney travels. Our new generation of driverless trains are fast, safe and reliable, and link with Sydney's exis ...
-
Engineering Support Officer
1 week ago
Serco Sydney, AustraliaFull Time, ongoing position based in Sydney · - Working with Serco Defence in a marine technical position · - Competitive Salary + Additional Benefits · **About the Role** · Reporting to the National Engineering Manager, you will be responsible for the effective repairs and maint ...
-
Support Engineering Manager
3 days ago
Microsoft Sydney, AustraliaWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Support Engineering Manager
4 days ago
Microsoft Sydney, AustraliaWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Engineering Support Analyst
1 day ago
Kindred Group Sydney, AustraliaAbout Kindred · Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contribu ...
-
Data Center Engineering Support Manager
1 week ago
Equinix Sydney, AustraliaData Center Engineering Support Manager · Who are we? · Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together ...
-
Support Engineering
6 days ago
Microsoft Sydney, AustraliaMicrosoft · Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. View company pag ...
-
Support Engineering
2 days ago
Microsoft Sydney, Australia· Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers ...
-
IT Support Engineer
3 weeks ago
Canva Sydney, AustraliaJoin the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
-
Support Engineer
3 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Support Engineer
2 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
-
IT Support Engineer
6 days ago
Allan Hall Business Advisors Sydney, Australia Full timeCombine lifestyle and career, work close to home on the iconic Northern Beaches. · Create a positive impact and make a difference to your team mates every day. · Join an iconic family-owned Australian brand - a legendary culture awaits you. · Do you have a passion for providing h ...
-
Support Engineer
2 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Support Engineering
2 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
-
IT Support Engineer
3 weeks ago
Canva Sydney, Australia Full timeJoin the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
-
IT Support Engineer
6 days ago
Firesoft People Sydney, AustraliaJob Title: IT Support Engineer for MSP · Location: Sydney (West) · Salary: $3-400 per day · Our client is a leading IT Service Provider. Their solutions & services span across the entire uptime, availability, and recovery continuum, and extend to turnkey solutions for large infra ...
-
Support Engineer
3 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Support Engineering
2 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
IT Support Engineer
3 weeks ago
TikTok Sydney, AustraliaAbout The Team · The IT Support team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services, and computer software and Hardware services. At the same time, it pays attention to product system ...
L1/ 2 Support Engineer - Sydney, Australia - Charterhouse
Description
Job details
Location: Sydney Salary: 80000 Job Type: Permanent Discipline: Technology
Reference: Posted: about 1 month ago
Share this job
Job description
About The Company
Are an established, boutique MSP that provides outsourced support for our Clients who are small to medium sized enterprises in Sydney and around the country. Our business is growing, and we are looking for an energetic, detail oriented, and experienced technician to join our team.
The role is Customer Service focused and requires a broad range of technical ability and problem- solving skills. Since we are a boutique service provider, you will be exposed to our Client's environments from end-to-end. Being able to interpret our Client's issues, needs and questions is essential as well as the ability to apply your own knowledge and resources, and collaborate with your peers to achieve the best possible Client outcome is the key to this role.
About the Role
About You
Required Technical Experience
If you have any questions or concerns, please reach out to Megan from Charterhouse at
