Operations Project and Process Team Lead - Sydney, Australia - Novum Global

Novum Global
Novum Global
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description

Operations Project and Process Team Lead

Your Mission:


We're looking for a strategic and innovative Senior Operations Project & Process Team Lead to spearhead the implementation of a state-of-the-art ticketing system.

You'll be instrumental in integrating AI, enhancing CRM connectivity, and ensuring the new system supports our commitment to exceptional client service levels.


Key Responsibilities:


  • Select and implement an advanced ticketing system with AI integration.
  • Seamlessly link the ticketing system with various channels for a unified communication approach.
  • Lead change management processes, engaging with stakeholders for optimal system changes.
  • Continually review and refine operational processes to improve performance and efficiency.
  • Provide detailed reporting and foster relationships with stakeholders, driving continual improvement.

Who You Are:


  • A seasoned project manager with a track record of successfully implementing ticketing or CRM systems.
  • Skilled in operational enhancements and technical problemsolving.
  • A strategic thinker with a clientfocused approach to operational excellence.
  • Equipped with a commercial, process, or project managementrelated degree.

Why Apply?:


  • Lead critical operations projects at a forwardthinking company.
  • Drive innovation in client service and operational efficiency.
  • Work in a dynamic environment where your impact is visible and valued.
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