Customer Experience Design Lead - Brisbane, Australia - u&u Recruitment Partners

u&u Recruitment Partners
u&u Recruitment Partners
Verified Company
Brisbane, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description

u&u Recruitment Partners are proud to be partnering with one of Queensland's largest Government Departments that delivers diverse services which make a real difference to the lives of Queenslanders.

This is an initial 12-month day rate contract based in Brisbane's CBD with Work From Home (WFH) flexibility options available.

The role


This Department leads and drives a more digital enabled and responsive government, whilst facilitating simple and effective access to services for all Queenslanders.

We provide digital, strategic and service delivery leadership and capability to enable more responsive service across the Queensland Government.

This role presents an exciting opportunity to shape and deliver a wide range of Customer and Digital Group priorities (transformational, operational and enabling


As the Customer Experience Design Lead, you will be responsible for creating an engaging, inclusive, accessible and measurable digital experiences for Queenslanders.


To achieve this, you will:

Work collaboratively within a cross functional team to design digital solutions with a focus on user experience, consistency, accessibility, performance, and scalability;
Design and facilitate customer and stakeholder workshops and co-design sessions to support a full product or service life cycle;
Lead and facilitate a life events approach across Queensland Government, including collaboration in national programs of work;
Conduct primary research in the form of user research, user testing and customer interviews;
Analyse customer research from primary and secondary sources to produce accurate and validated reports, journey maps, personas, product development plans, and synergised recommendations;
Employ user-centred design techniques to develop site maps, flow diagrams, information architecture, wireframes, prototypes (high and low fidelity), and digital copy based on user research and insights to support the user experience;
Use existing design patterns, components and features to prototype new digital functionality;
Work within a cross functional team to contribute to the agile delivery of digital products from concept development through to successful delivery and implementation, including working with delivery managers, business analysts, developers and testers to plan sprints and develop requirements and user stories based on user needs; and

Work with stakeholders to build human-centred design and customer experience capabilities across Queensland Government.

What we are looking for

Demonstrated skills and experience with designing customer focused digital products and enhancements;
Strong interpersonal skills and written communication ability to inform and collaborate with peers and stakeholders, conduct workshops, presentations and share information;
Achieve results in a high profile, fast paced environment with changing demands; and


Build and sustain positive working relationships to collaborate and work as part of a team to deliver outcomes within agreed timeframes and specifications.

How to apply

Please submit your resume in Word format only

Greg Scharf.

SENIOR ASSOCIATE, INFORMATION TECHNOLOGY

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