Injury Management Specialist - Parramatta, Australia - Gallagher
Description
About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE. GUARD. GO BEYOND.Overview:
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.
It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development.
There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike.
Gallagher Bassett's service delivery model has been built to support
holistic and
tailored recovery and return to work (RTW) strategies to deliver superior outcomes.
Our model focuses on
specialisation and
segmentation by injury type and claim duration, enabling alignment of the right skillset to the right role.
Key features of our model also include:
- Dedicated Hubs of Expertise who provide guidance and support for Claims Consultants
- Opportunities to specialise in a specific function;
- Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, RTW and service delivery;
- Variety of new and exciting career pathways across the lifecycle of a claim;
- Support to focus on highvalue tasks through administrative and continuous improvement functions, decision support tools and innovative solutions.
- Be thoughtful, considered and proactive in their approach;
- Undertake ongoing training to develop and refine skills;
- Focus on their own wellbeing.
- 90-day onboarding program;
- Dedicated Capability Specialists on the ground for ongoing support;
- Job rotation opportunities to support staff wellbeing;
- Personal Injury Taskforce to support teams during periods of leave.
As an Injury Management Advisor, you will support the Claims teams in all aspects of medical management, including treatment, injury management planning and service provider liaison.
In our expansion as a start up and disruptor to the current market, you will lend your experience to build and grow the technical expertise, operations and processes across the function.
Responsibilities:
- Advise and provide case management support across a range of cases at various stages of their return to work journey;
- Engage with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
- Support the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
- Contribute to excellent return to work outcomes and lead the endtoend claims management life cycle;
- Coach and mentor case management personnel, and collaborate with our additional Mental Health, Recovery and RTW, and Technical support hubs;
- Collaborate with internal stakeholders around return to work and claims strategy;
- Participate in key business projects and initiatives.
Qualifications:
- Previous experience and qualifications in injury rehabilitation and/or case management; Experience in a workers compensation or insurer setting would be highly regarded;
- Tertiary qualifications in allied health, such as exercise physiology, physiotherapy, nursing, etc;
- Exceptional time management and organisational skills;
- Highly developed communication skills, with th
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