Dispute Resolution Officer - Adelaide Region SA, Australia - Gallagher

Gallagher

Verified Company

Adelaide Region SA, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Your Role

The role of the Dispute Resolution Officer is to deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly.

The major accountability for this role is to conduct dispute resolution processes in a manner which will maximise worker and employer satisfaction and minimise costs related to disputes.

You will add value to Gallagher Bassett across the following:

Providing high quality customer service to internal customers, injured workers and legal representatives;
Undertaking tasks associated with the preparation of SAET conferences;
Liaising with ELP's to review advice and provide instruction;
Formulating settlement options;
Ensuring dispute outcomes are effectively communicated and actioned with all key stakeholders;
Maintaining compliance with relevant Acts and RTWSA Instructions.

We're interested in hearing from people who possess:

Ability to make decisions, influence and negotiate win/win outcomes;
Excellent time management and organisation skills;
Ability to build rapport with key stakeholders;
Excellent communication and interpersonal skills;
Sound knowledge of Workers Compensation Claims Management and the Return to Work Act 2014.

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:

True flexible work hours
2 Paid Volunteer days per year
Staff referral incentive
Opportunities for ongoing education and development
Service recognition awards to celebrate your contribution to the company
Employee assistance program for yourself and your immediate family members
Staff benefits program with a wide range of discounts on offer
The opportunity to work for a company that gives back to the community through our Gentle Bear program
A fun, supportive and inclusive working environment

A brief overview on GB:

Gallagher Bassett is Australia's largest Third Party Administrator (TPA).

Our focus is refreshingly simple:
we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

If this sounds interesting to you - we want to connect
**Only people with the right to work in this country will be considered for this role.