Learning and Capability Specialist - Melbourne, Australia - Civica UK Ltd

Civica UK Ltd

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Changing communities for the better starts with you
Join us on our mission to change the world.

Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.

We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.

In our team we have some truly amazing people - smart, passionate, fun. And there's plenty of room for you to join us.

Requirements:

The role
Civica Justice Services are currently looking for a part time Learning and Capability Specialist to join their team.

This role is a dynamic and creative role that designs and delivers engaging and professional training that satisfies defined learning outcomes for our employees and business.

The role is strongly customer focused.

We welcome your unique talents

Your skills and experience

Proven experience working in a high pressure, dynamic work environment
Certificate IV in Training and Assessment, Degree in Education or Human Resources or minimum 2 years' experience in a training role (preferably in a contact centre or customer service)
Demonstrated experience of developing others through training, coaching and / or mentoring
Passionate problem solver who is looking to continuously improve, i.e. ability to review and implement improvements to training content to meet identified needs and business requirements
Experience in developing facilitator guides, participant workbooks and designing engaging learning activities
A high level of accountability
Demonstratable strong people engagement, with ability to work with stakeholders at all levels.
Exceptional presentation and communication skills.
Outstanding time management, prioritising, multitasking and organisation skills.
Highly motivated with a commitment to selfdevelopment and customer satisfaction.
Fluent in English with a high level of written and verbal communication accuracy

Benefits

Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction.

We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector.

We work with leading organisations such as the Tech Talent Charter and White Ribbon

So here at Civica, we look after you.

Here's what you can expect:

Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

Flexible work - we have the technology and tools to support you to work from that tropical paradise you've dreamed ofor even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues

We're all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice