Account Manager - Melbourne, Australia - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Hi there Thanks for stopping by:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for an
Account Manager to join our team. You will be the go-to contact for a book of APAC retailers assigned to you. You will be responsible for building and maintaining lasting relationships with these accounts.

With your knowledge of their objectives, you will be tasked with introducing them to Lightspeed's suite of products and integrations to ensure they're getting the best solution to help them achieve their goals.

What you'll be doing:

Serve as the lead point of contact for your customers
Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
Demonstrate software solutions to your customers, from core POS products to modules and upgrades
Negotiate contracts and close agreements to maximize the growth of your book of business
Collaborate with Customer Success Managers to identify accounts at risk and prevent churn
Track key book of business metrics like added MRR and net retention

And a little bit of

Building strong retailer advocacy, increasing retailer empathy and understanding throughout the company
Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role

What you need to bring:

You will be stepping into a newly created role with leadership growth opportunity as the team expands.

Sound experience in account management, sales development representative or similar role carrying a sales quota
Understanding of solutionbased consultative sales in a SaaS environment
Ability to use Salesforce and other technologies to manage and organize pipeline
Professional poise and confidence while communicating with executives
Great task and time management skills

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?:

Come live the Lightspeed experience...

Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that's creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

Lightspeed share scheme (we are all owners)
Unlimited paid time off policy
Flexible working policy
Health and wellness benefit of $500 per year
Mental health online platform and counselling & coaching services
Paid leave and assistance for new parents
LinkedIn Learning license
Dogfriendly environment
Free fresh fruits, snacks and drinks
Awesome office space located in Southbank, VIC

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.