End User Support Officer - Gosford, Australia - Northern Sydney Local Health District

Northern Sydney Local Health District

Verified Company

Gosford, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Type:
Permanent Full Time

Position Classification:
Programmer

Remuneration:
$1, $1,842.38 per week

Hours Per Week: 38

Requisition ID:
REQ392008

Where you'll be working
Gosford Hospital

What you'll be doing

The position of End User Computing Officer exists within the IT Operations portfolio of the Information Communications and Technology (ICT) Directorate of the Northern Sydney and Central Coast Local Health Districts (NSLHD and CCLHD).

This position will be primarily based at a single site however will require some travel to any sites within NSLHD and/or CCLHD.

The primary site for this position will be agreed at the time of appointment and periodically as required with IT Operations Management.

The End User Computing Officer provides customer facing first level resolution and provisioning for the End User Computing team.

The incumbent will participate in activities that support and maintain the ICT services and network of both LHDs and contribute to them operating at maximum availability.

The incumbent will also participate in related projects such that they are delivered on time and in-line with the organisation's business plan and within the operational / project budget.

_People of Aboriginal and/or Torres Strait Islander background encouraged to apply._

Knowledge of ticket management systems and understanding of how these systems support workload management and improvements in customer service
Good written and verbal communication skills with ability to write reports and present findings, and excellent customer service orientation with the ability to communicate effectively with a wide range of stakeholders.
Experience in the deployment and management of desktops, laptops, tablets and other end user equipment

Need more information?

All NSW Health workers are required to have two doses of a COVID19 vaccine, as defined by NSW Health. Employees working in a clinical area or are required to attend clinical areas are considered category A. Category A positions are required to provide evidence of having received three doses of COVID19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the _Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive_._
Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID19 Digital Certificate_
_._

**Applications Close: 1 May 2023