Customer Service - Sydney Kingsford Smith Airport, Australia - dnata
Description
Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport
dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.
Our Mishandled Baggage services team is responsible for tracing and locating mishandled bags for a number of international carrier clients.
Position Overview:
- Being the first point of contact for passengers at the carousel
- Checking the loading details of passengers
- Monitoring carousels for issues such as belt stoppages, passenger's issues.
- Liaising with the below wing team for missing baggage
- Recording rush bags received
- Reporting issues to the Baggage Services Supervisors
- Creating and tracing files for missed or damaged bags.
- Forwarding/delivering of baggage to passengers.
Selection Criteria:
- Superior customer service, team work and interpersonal skills.
- Proven ability to work under pressure while maintaining accuracy and attention to detail.
- Ability to adhere to safety and security processes applicable to the aviation industry.
- Punctuality and reliability in attendance at work.
- Positive attitude
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