Cleaning Account Manager - Brisbane, Australia - SKG Services Pty Ltd

SKG Services Pty Ltd

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are a well-established leader in the delivery of 'soft' facility management services across Australia and New Zealand. We proudly and professionally provide world-standard cleaning, security, and maintenance solutions.

We are seeking a Cleaning Account Manager / C1 to manage a multi-site cleaning contract
across the Greater Brisbane, Sunshine Coast, Gold Coast, and regional Queensland areas.

This dynamic role will be suitable for an ambitious experienced Account Manager to join our team through an exciting period of growth to oversee a portfolio of sites.

This is a hands-on role suited to a C1 or next step up.

Your role will be critical in achieving company goals through continuous improvement, support, and direction of our cleaning teams and by providing world-class customer service to our clients.

Working closely with Head Office, your focus will be to manage a portfolio of our clients and ground staff.

Key responsibilities that will be fundamental to your role not limited to include:

Liaise with clients and cleaning teams on a daily basis.
Oversee the operations at specific sites in order to achieve industryleading standards of cleanliness and customer service.
Cover missed shifts and work with cleaning teams where required.
Work according to set budgetary constraints and retain profitability.
Provide timely and accurate information to administration and ensure all staff are paid in accordance with the relevant awards and according to duties/hours of work.
Conducting quality inspections, and reporting outcomes
Initiate action to prevent the occurrence of any nonconformance.
Initiate and provide client service solutions and actions to improve overall performance.
Ensuring safe work practices are followed and that all assets are maintained.
Incident and accident reporting, reviews and recommendations, toolbox talks,
Oversee staff inductions and training.
Oversee service provider compliance and management monitoring regulatory performance within your area of responsibility.
Ensure all appropriate actions are taken to implement company Policies, procedures, and legislative requirements.
Business development assistance, quoting and selling our services.

What you'll need to succeed:

Cleaning industry experience and enjoy getting your hands dirty.
Ability to juggle varying shifts of morning, daytime, and evening as required.
Strong negotiation, problemsolving, and decisionmaking ability
Knowledge and understanding of rosters, schedules, and the Industry Award
Experience managing teams whilst working remotely.
Exceptional communication and relationshipbuilding abilities
Display excellent written, verbal, and reporting writing skills.
Maintain a positive team culture.
Inspection and audit skills
Knowledge and understanding of Quality, Environment, and WHS systems safe systems of work and environmental management

About the Our Core Values:

We are
HELPFUL and we set the standard for best practice, bringing significant benefits to our clients.
We are
RELIABLE and we deliver what we promise, on time, every time, through efficiency, innovation, and dedication.
We are
RESPECTFUL and we promote transparency, open communication, and integrity.

What's on offer.

A fantastic opportunity to join a wellknown Australian company
Outstanding team culture where staff produce excellent results

What you need to do now

If you're interested in this role, please forward an uptodate copy of your resume.

SKG Services Group is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

Benefits: