Asset & Configuration Manager - Canberra, Australia - Optus

Optus

Verified Company

Canberra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Asset & Configuration Manager:

Date:21-Mar-2023

Location:
ACT, Australia

Company:
Singtel Group

So, why Optus?
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Job Summary
The Optus (ATO) Asset & Configuration Manager is responsible for managing all ITIL aligned Service Asset & Configuration Management functions and process for the relevant account under the Managed Network Services contract

The Asset & Configuration Manager will be accountable to the Operations Customer Delivery Manager for Maintaining the accuracy of both the Clients & Various Optus Managed CMDBs by:

Identify & define Asset & Configuration Management business requirements with our client and other Service Providers in a collaborative manner and identifying critical success criteria
Plan, develop and maintain all policy and procedure documentation and work instructions for Asset & Configuration Management
Drive and manage the specific Service Improvement Plans relating to Asset & Configuration Management
Represent Optus at Operational Governance, Change and Release Management as well Financial and Contractual meetings providing input into impact assessment evaluations, and ensuring expected outputs deliverables and outcomes are achieved.
Proactively plan, conduct and facilitate Asset & Configuration Item Verification and Audit activities including the management and remediation of discrepancies.
Work closely with onsite Financial and Contract Management Managers as well as Change & Release Management Stakeholders (including Projects) to identify and implement required CMDB status updates to support new, enhanced or decommissioned services and products.
Perform detailed analysis and quality control of all managed CMDB data to ensure accuracy and compliance including weekly, monthly and quarterly Reconciliation and Reporting
Work with the Customer Delivery Managers to collate and maintain accurate Asset data for Financial, Warranty, Support and Maintenance contracts
Provide control
mechanisms and input into Procurement activities including Management of spare stock & fleet management

The role requires the successful applicant to have a high level of attention to detail with strong analytical and problem solving skills and the ability to prioritise competing workloads, timeframes and deadlines while working with the client, other service providers, Optus subcontractors and internal Optus stakeholders.

Essential

Responsive and proactive, with the ability to use a high level of initiative
Microsoft Office (including Advanced Excel)
Minimum Baseline Security Clearance

Optus is a place where we let you do you.

Whether you'll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as:

A competitive salary
Discounts on products and services
Ongoing training, mentoring and development opportunities
Up to five days of Volunteer Leave per year
Blended Ways of Working

We understand that flexibility means different things to different people.

We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share.

Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.