Case Manager - Melbourne, Australia - Gallagher

Gallagher
Gallagher
Verified Company
Melbourne, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

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Description

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities.

Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing.

As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way.

Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.


Overview:


Our Case Manager position offers a fully-supported and structured training opportunity for you to start your career in Work Cover Insurance.

If you've been thinking about a career change, new challenge, or you want to use your experience in a different way this could be the opportunity you've been looking for.

Our training is specifically designed to build your claims knowledge and grow your confidence and industry expertise to empower you to effectively support injured workers in their claims journey - without the need to have prior industry or insurance experience.


At GB, we support and encourage internal career progression, whether your goal is to become a claims specialist or a future leader, we want to see you grow and succeed.

We offer dedicated learning and career pathways and provide ongoing training for a variety of roles. We invest in our people through succession planning and have a number of mentoring and training programs available.


Responsibilities:


Your responsibilities will include:


  • Providing a professional and customer centric Workers Compensation claims service through effective claims management
  • Reviewing requests of medical/surgical treatment and assessing its reasonableness to help aid injured workers recovery where required
  • Working closely with internal/external stakeholders, medical professionals and ORP's throughout the injured workers recovery journey
  • Working collaboratively with all stakeholders, such as medical professionals to facilitate positive outcomes which can lead to injured workers being able to selfmanage their injury
  • Reviewing and approving appropriate medical treatment and working closely with internal and external healthcare professionals as part of their journey to recovery.

Qualifications:

We're looking for motivated new team members who also have:

  • Previous working experience in a customer service-based role, especially in fields/roles such as (but not limited to) retail, hospitlity, health/medical services, employment services, social work and allied health
  • Tertiary study within the Psychology, Legal, Social Work or Allied Health/Health Science disciplines (not essential)
  • Strong telephonebased conversational/communication skills, administrative skills and ability to learn and use systems/databases
  • Resilience
  • Exceptional time management and organisational skills and the ability to prioritise your tasks
  • Excellent communication and interpersonal skills, and a teamplayer attitude
  • An aptitude for working within a dynamic, fast paced and challenging environment

What we can offer you:


  • Attractive remuneration packaging & flexible work arrangements including Work from Home
  • Paid Parental Leave
  • Excellent working environment our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
  • Exciting career as our Company grows, so do the opportunities for our people
  • Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
  • Service recognition awards; and employee assistance program for yourself and immediate family members
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication


To apply
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  • To be considered for this opportunity you must have right to live and work in Australia when applyin_
- g._

  • Agency applicants will not be considered for this position._
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