Responsible Gaming Advisor - Perth, Australia - Crown Perth

Crown Perth

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Crown Perth has a dedicated Responsible Gaming Centre on site that operates 24 hours a day, 7 days a week.

An opportunity has arisen for a suitably experienced individual to join the team as a Responsible Gaming Advisor (RGA) on a Full-Time 12-month contract.

At Crown Perth memorable experiences are created by being passionate and working together. As a Responsible Gaming Advisor, you will be responsible for managing the Self Exclusion, Revocation and Third-Party Exclusion programs.

Reporting to the Operations Manager Responsible Gaming, you will assist customers who may be experiencing difficulties associated with their gaming behaviours.

You will foster relationships across all business units whilst delivering responsible gaming leadership and compliance.

Essential Criteria:

Flexibility with working in a 24/7 operation on a rotating roster covering days, nights and weekends
Previous experience in a Human Service role or transferrable relevant experience
Casino Operations or Gaming experience beneficial
Demonstrated ability working in highstress, complex environments with a strong customer focus
Exceptional communication and conflict negotiation skills
Demonstrated ability to work effectively in a multidisciplinary team environment
Ability and confidence to work autonomously
Experience in setting and monitoring outcomes, meeting planned targets and deadlines, balancing competing priorities and achieving program outcomes
Compliance with and adherence to relevant policies and procedures
Highly compliant with management of confidential or sensitive information
Ability to maintain comprehensive and accurate records
Demonstrated ability to communicate and work constructively with culturally diverse groups
Knowledge and understanding of community networks

Successful applicants will be required to obtain WA and Vic Gaming Licences
If you would like to see a Position Description for the full list of duties and selection criteria of this position, please call Recruitment on

Our Crown Community celebrates uniqueness and embraces diversity.

We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Primary Location:
Perth

Position Status:
Full Time