Oems Product Support, 6-month Contract - Sydney, Australia - Enfusion

Enfusion

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe.

We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle
- and back-office into one system, with one unified data set.

Passionate about client service, we complement our software solutions with expert middle
- and back-office managed services. In fact, we've been recognized as Best Managed Services Provider at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best - invest.

As a company, we're absolutely committed to the growth, development, and well-being of our people.

Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career.

If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you.

The Team

The OEMS Product Support Organization provides client facing support to assist clients with the Enfusion OEMS module for their daily trading operations.

The OEMS Product Support Organization consists of three verticals - Product Specialists, FIX Operations, and Trade Compliance.

The Role
The OEMS, Product Specialist acts as a liaison between our client-facing teams and internal development and product teams.

The purpose of this role is to perform tier II technical electronic trading support for Enfusion's OEMS (Order and Execution Management System).

This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time.

What You'll Do

Deploy and provide OEMS level II support across trader workflows, FIX connectivity, allocations and order sizing, pretrade compliance and more for industry leading investment management platform
Work with the technology and OEMS product teams to streamline processes and communication with groups in the support side of the organization
Investigate issues and escalate to the OEMS development team as needed
Learn how the technology behind the system works and complete OEMS level I and II certification programs
Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support
Identify and implement areas lacking automation
Work with development to forecast severity of issues and throughput for fixing issues across teams
Maintain awareness of issue status after handing off to other teams
Provide specialized support to enterprise clients

What You'll Need

1+ years of related experience (Electronic Trading background preferred)
Exposure and experience to finance (preferred)
Basic familiarity of Java and JavaScript
General knowledge of trader workflows, FIX connectivity, allocations and order sizing, pretrade compliance
Familiarity with JSON, XML, and UNIX a plus
Jira/Zendesk/Logs experience
Good communication, both verbally and written

Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment.

Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business.

We endeavor to maintain a drug-free workplace.