Field Technical Consultant - Forest Hill, Australia - Hewlett Packard
Description
HP has been serving the AEC industry over the last 30 years through market indicating technology solutions in areas like workstations and large format printers.
Come be a part of HP's Construction Services team as we transform how construction site layouts get made using HP's new construction layout robotic solution - HP SitePrint.
Key responsibilities
- Integrate technical knowledge and business knowing to create solutions for customers.
- Work with internal development team and external construction services team members to resolve more complex or crosstechnology incidents.
- Identify potential escalations and alert management and program stakeholders proactively.
- May identify additional services that could hint to future service revenue growth.
- Build strong relationship with management in assigned accounts.
- Influence delivery decisions on assigned account plans.
- Manage small service and customer experience centric projects/programs in the team, including Service Lifecycle Requirements within the region in coordination with the Global Business Unit.
- Responsible for helping define and establish inregion service infrastructure to fulfil HP SitePrint service strategy, including, but not limited to service parts, benchrepair, whole unit exchange, knowledge management, training.
- Drive Customer Expectation management as part of escalation process.
- Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design.
- Participates in the customer or partner engagements, to ensure onboarding, training, and overall service solution readiness.
- Provides Post-Sales service and verify to customers/partners on the HP SitePrint solution.
- Provides technical leadership on specific integration activities associated with services.
- Creates and contributes to knowledge tools and communities and ensures project learnings are documented and shared with internal and external stakeholders
Education and experienced required
- Bachelor's degree preferred or associate degree holder (technical field) with 46 years working experience in construction related fields desired.
Knowledge and Skills
- Active listening skills and ability to adjust messages to audience level
- Problemsolving skills (proactive, reactive and creative).
- Project management, communication, and analytical skills.
- Able to identify, propose and implement operational efficiencies.
- Has ability to perform/drive resolution of problems on combinations and interactions of products.
- Able to communicate and present complex issues with assurance and confidence.
- Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
- Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
- Owns and produces customer documentation.
- Ability to translate technical details into concise and easy to know written form.
- Ability to translate verbal requirements from facetoface client meetings into requirements documents, statements of work, and proposals.
- Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate.
- From the requirements, able to develop a highlevel design or plan, and then estimate the amount of effort required to deliver.
- Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
Travel
- 50% of the time (25% within the country, 25% abroad, mainly to Spain, but not only)
Availability to work on construction sites is a must.
Why HP Australia?
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 202
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world's most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.
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