Manager, IT Operations Australia - Sydney, Australia - SharkNinja

Description

About SharkNinja:

SharkNinja is a relentless innovator in the housewares industry because we sweat the details. We obsess about consumer satisfaction. We build up our company by building up our people. We seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.

Through an unrelenting focus on solving for consumer's pain points, SharkNinja has built a loyal and passionate following that continues to garner us 5‐star ratings on our products.

It's that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.

As we continue to grow, we are excited to add a
Manager, IT Operations - Australia to our global team.

OVERVIEW:

Work as a team leader to support SharkNinja office and related subsidiaries in Australia, a team member to provide IT Operation support.

This position will be key in supporting SharkNinja's goal of scaling this business to $100 million USD over the next 2 years while working with exceptionally talented people and teams.

LOCATION:
Sydney, Australia

Here are some of the EXCITING things you will get to do:

• Be part of support and eventually transitioning our business systems as we are in the midst of an acquisition
• Demonstrate IT leadership ability to build and lead the team to fulfill IT objectives.
• Willing to take responsibility and act on principles while working with international IT departmental teams
• Possess a cando attitude and be able to motivate others in alignment with company values.
• A good communicator with both technical and nontechnical people.
• Lead from the front and talk to partner IT functions who are SME's in various parts of the business.
• Support network infrastructure, such as Intranet/internet, security system, in accordance with LAN/WAN, TCP/IP, switch, router, firewall, printers.
• Assist and coordinate with the end user to improve work productivity as required.
• Identify technology gaps and work both holistically and in the details to drive quality in a Business/IT environment.
• Participate in IT project implementations and provide end user training as needed.
• Coordinate with third party logistics (3PL) partners regarding electronic exchange of transactional and master data (via EDI)
• Act as a point of liaison and escalation for Business IT issues.
• Managing IT systems in the responsible sites in support of agreed service levels.
• In charge of business specific IT demand (changes & projects), aligned with global strategy (User Requirement Specification, Acceptance, Deployment, Training).
• Partner with the global cybersecurity team to maintain installation of security tools, remediate software vulnerabilities and participate in security incident response as needed
• Assist in the deployment of global changes and projects following group standards and working as part of a larger team.
• Familiar with budget management.
• Liaison with suppliers, QBR,'s and Service Delivery to ITIL standards.

ATTRIBUTES & SKILLS:

• Exceptional in written and verbal English communication skill, foreignfunded enterprise working experience is necessary.
• Minimum of 5 years experience within IT infrastructure
• Proven working experience as an IT manager or relevant expertise is a must.
• Good knowledge of technical management, information analysis and hardware/software systems, Cisco/MS certificate or experience is preferred.
• Experience working in a formal change control process environment is a plus.
• Experience in IT systems integration and transitions will be key
• Infrastructure experience is a must
• D2C systems experience will be needed
• Ability to effectively work in a team where other team members may be located in other sites.
• Selfstarter with the ability to independently resolve issues and deliver results.
• Bachelor's degree in computer science, MIS or similar field.
• Travel if required
• Strong knowledge of networking TCP/IP, DNS, DHCP.
• Fluid knowledge of IT Systems, Windows server, AD, Azure AD.

Salary:
$120, $160,000.00 per year


Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus