Service Advisor, Alexandria - Tesla

Description

What to ExpectTesla Motors is looking for a Service Advisor to join us in becoming a part of a world class service team supporting the latest EV technology. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service and organisation skills.
What You'll Do

• Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention.
• Return phone calls and respond to emails in a speedy and diligent manner.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Dealer Management System.
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

What You'll Bring

• Willingness to learn new and innovative automotive technologies.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public and external stakeholders.
• Attentative to detail and strong sense of maintaining privacy of information.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work in a team-based environment and achieve common goal.
• Must have and maintain a valid driver's license and an acceptable and safe driving record.