- Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue
- Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests
- Meet targets for converting sales
- Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
- Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
- Be an expert in knowing the nuances of the Modern Business Traveller - their needs for business and leisure
- Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
- Manage a range of guests and clientele such as corporate, groups, travel agents and leisure
- Make their stay memorable
- Minimum 6-12 months Front Office/Reservations/Customer Service experience
- Qualifications in Hotel Management and/or Hospitality related field preferred
- Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded
- Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous
- Excellent attention to detail
- Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
- Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required
- Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts are all part of the job
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Reservations Agent
1 week ago
InterContinental Adelaide Region SA, Australia Full timeAs the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take gre ...
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Reservation Sales Agent
6 days ago
Pullman Adelaide Adelaide Region SA, AustraliaCompany Description · Pullman Adelaide represents one of Accor's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none · ...
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Group Reservations Agent
2 days ago
Crowne Plaza Hotels & Resorts Adelaide, Australia Full timeYour day-to-day · Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue · Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning ...
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Reservations Sales Agent
1 week ago
Accor Adelaide, Australia Part time· Company Description · Who are we? · ibis Adelaide opened in mid-2014, making a significant wave in the market as an unique economy product with strong aesthetic appeal and an understanding of the needs of the guest. We pride ourselves on consistently smashing guest and employ ...
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Reservations Agent Part-time
3 days ago
Crowne Plaza Hotels & Resorts Adelaide Region SA, Australia Part time**Your day-to-day** · - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue · - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and ret ...
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Reservations Manager
1 day ago
Hotel Grand Chancellor Adelaide Adelaide CBD, AustraliaWe have an opening for a Reservations Manager to join our hotel on a permanent full-time basis. This opportunity is for someone who is experienced in hotel front office operations and has high attention to detail. You will report to the Director of Revenue and Sales and be respon ...
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Hotel Reservations Manager
17 hours ago
Hotel Grand Chancellor Adelaide Adelaide CBD, AustraliaWe have an opening for a Reservations Manager to join our hotel on a permanent full-time basis. This opportunity is for someone who is experienced in hotel front office operations and has high attention to detail. You will report to the Director of Revenue and Sales and be respon ...
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Guest Service Agent
1 week ago
Hotel Grand Chancellor Adelaide Adelaide CBD, Australia**Hotel Guest Service Agents** · We have full-time and casual Guest Service Agent positions available at the Hotel Grand Chancellor. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of servic ...
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Travel Consultant
17 hours ago
Travel Trade Recruitment Adelaide, Australia$ $80000 per annum + Uncapped Comms · Adelaide CBD, South Australia · - Reservations, Travel Agent, Wholesale/Tour Op's · - Permanent · 4627SJ9 · Favourite · An excellent opportunity has just arisen at a travel company based in the heart of Adelaide for an experienced travel cons ...
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Online Travel Consultant
17 hours ago
Travel Trade Recruitment Adelaide CBD, Australia$ $80000 per annum + + Super + Uncapped Comms · Adelaide CBD, South Australia · - Reservations, Travel Agent, Wholesale/Tour Op's · - Permanent · 4627SJ5 · Favourite · An excellent opportunity has just arisen at a travel company based in the heart of Adelaide for an experienced t ...
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Hotel Guest Service Agents
3 days ago
Hotel Grand Chancellor Adelaide Adelaide CBD, AustraliaWe have multiple full-time permanent GSA positions available at the Hotel Grand Chancellor and The Chancellor on Currie. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of service to our gue ...
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Accommodations Coordinator
1 week ago
ILSC Education Group Adelaide CBD, Australia**Title**: Accommodation Coordinator: ILSC & Greystone College Australia · **Start date**: August 2023 · **Contract**:6-month duration with possibility to extend · **Report to**: National Accommodation Director · **Location**: Adelaide-Based Campus (remote work available) · **Ove ...
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Business Development Coordinator
1 week ago
Journey Beyond Adelaide CBD, Australia**Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.** · **ABOUT US**: · Proudly part of the Hornblower Group, Journey Beyond is a national business focused on bringing Australia's most unique and iconic experi ...
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Business Development Coordinator
1 week ago
Journey Beyond Adelaide CBD, Australia**Requirements**: · **Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.** · **ABOUT US**: · Proudly part of the Hornblower Group, Journey Beyond is a national business focused on bringing Australia's most uniq ...
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Guest Service Agent
5 days ago
La Loft Hotel Tonsley, Australia**GSA - Part Time / Casual** · La Loft Hotel, We are seeking experienced Guest Service Agent's to join our team at our newly built 4.5 star, 88 room Hotel complex in the Tonsley Innovation Precinct. This position is suitable for someone with experience in a hotel or related field ...
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Guest Service Agent
1 week ago
SKYCITY Adelaide Region SA, AustraliaEos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change. · As our Guest Service Agent, you will facilitate all Front Office duties such as ...
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Reservations Manager
1 week ago
Crowne Plaza Hotels & Resorts Adelaide Region SA, Australia Full time**Your day-to-day** · **People** · - Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members · - Provide mentoring, coaching and regular feedback to drive performance · - Make available training and developme ...
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Guest Service Agent
5 days ago
Mantra Hindmarsh Square Adelaide Region SA, AustraliaOffering premier apartment-style accommodation in Adelaide's bustling CBD, **Mantra Hindmarsh Square** is also home to one of the city's favourite restaurants and bars, serving coffee in the morning sun, light lunches, cocktails and dinners. Plus across the road are more upmarket ...
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Guest Service Agent
3 days ago
SKYCITY Adelaide Region SA, AustraliaSkyCity Adelaide is South Australia's largest employer of hospitality staff with over 1300 employees working across 200 different types of positions - the variety of careers across our business is huge We have EOS by SkyCity, our award-winning luxury hotel, restaurants and bars, ...
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Customer Experience Agent
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NRMA Motoring & Services Adelaide Region SA, Australia**About SIXT** **Australia**: · SIXT is 100% owned by NRMA Group. W e make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet ope ...
Group Reservations Agent - Adelaide, Australia - IHG
Description
Your day-to-day
What we need from you
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
