Client Services Manager - Richmond, Australia - SMAART Recruitment

SMAART Recruitment

Verified Company

Richmond, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

SMAART Recruitment is excited to partner with one of Australia's most recognised photography brands specialising in photographic services to Schools, Dance, Early Learning, Sports and Events.

For over 30 years they have built up a strong client base by consistently delivering quality photographs at an affordable price.

Priding themselves on providing a high level of customer service they have continued to grow and are now looking for a Clients Services Manager to lead their team and grow their business.

THE ROLE:

As Client Services Manager you will deliver leadership support to team members whilst building relationships with clients (existing and new) to ensure annual bookings are maintained in dedicated sectors.

Some of your responsibilities will include (but are not limited to):

Delivery of high-quality customer service to clients to ensure the smooth operation of photo sessions
Visiting school photo days to build client relationships and better understand their unique need
Secure new client opportunities and bookings for the business in dedicated sectors with a vision to expand into other areas
Assist Heads of Departments with the daytoday management and supervision of staff
Conduct monthly performance assessments/oneonones with any staff that reports directly

ABOUT YOU:

Previous experience working in a similar role or experience selling a product/service into primary and secondary schools
Strong ability to build relationships and secure new business opportunities
Experience in the leadership, and development of a smallmedium sized team
Good problemsolving and organisational skills to manage workloads and priorities as well as delegating tasks
Upbeat and friendly demeanor with the confidence to talk and adjust your approach to people at all levels within a business
Prior industry experience working within a photographic environment or design business (ideal to have)

NOTE:

As you will be required to drive to meet with clients a car and license is essential for this role.

THE PERKS
- $95,000 + Super