Service Design Lead - Sydney, Australia - Talent International

Talent International

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

australia sydney contract au$1000 - au$1120 per day- Initial contract term until March 202- Working through our global consultancy client onsite at a telco organisation

2 days per week in the office in the CBD or Surry Hills

About the Company

Talent International have partnered with a highly regarded global Consulting and Services organisation to source an experienced Service Design Lead.

Our client has won countless awards worldwide and appears as a top contender on many prestigious lists such as Fortune's 100 Best Companies to Work For.

About the Role

Our client is seeking an experienced Service Designer to lead service design activities across a range of innovative projects onsite with their Telco client.

In this role you will lead and manage multi-disciplinary teams of designers to uncover salient and latent needs that drive desirable and differentiated value across the entire customer journey.

You have strong strategic and empathetic skills and have the ability to envision and craft services based on deep understanding of customer needs.

You are also comfortable providing design leadership and managing client relationships.

Requirements:

7+ years experience designing services and experiences for a range of users, business problems and touchpoints
3+ year of experience planning, designing, facilitating, and synthesizing workshops.
2+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
2+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
Highly fluent in translating stakeholder goals, user research, and complex processes into elegant service experiences.
High dexterity in speed and quality with tools such as Miro, Mural, PowerPoint, Excel, Keynote, and similar tools.
Familiarity with Figma, Sketch, Invis ion and Adobe CS.
A portfolio that demonstrates your experience and strengths in service design.
Passion for staying up to date with global trends in consumer behaviour, business and design best practices.