Aps 4 - Melbourne, Australia - Federal Court of Australia
Description
Position Overview
The Lighthouse Support Team will be comprised of Lighthouse Support Officers and a Lighthouse Support Team Leader, and will be overseen by the CCS Executive Officer.
The Lighthouse Support Officer will be responsible for coordinating and providing support to parties for the risk screen and triage processes, coordinating client meetings and for maintaining communication with clients, registrars, triage counsellors and internal and external stakeholders in relation to Lighthouse events and corresponding processes/requirements to ensure the smooth running of the case management pathway.
Key Responsibilities and Duties of Position
The key responsibilities and duties of the Lighthouse Support Officer include:
- Coordinating meetings for the Lighthouse Triage Counsellors including scheduling appointments considering the Counsellors' availability, safety planning, arranging interpreter services and making child care bookings with CCS where required;
- Communicating with parties and/or their professional support network to facilitate completion of risk screens, attendance at the Lighthouse Triage Counsellor appointments, and to provide advice and respond to client needs including in the use of the Commonwealth Courts Portal (CCP) and the Lighthouse processes in a professional and sensitive manner;
- Providing administrative support including preparing correspondence and managing the schedule of interviews and engagements in the Court databases;
- Facilitating the transfer of recommendations and referrals of matters to registrar support staff, to enable triage and case management decisions;
- Maintaining accurate information within the Court & CCS IT systems;
- Developing and maintaining relationships with Lighthouse Triage Counsellors, registrars, judge and registrar support staff, registry staff, the legal profession and parties; and
- Undertaking other CCS administration duties as required.
Selection Criteria
- Strong communication (oral and written) and liaison skills as well as the ability to communicate with people at all levels. Be able to exercise tact and discretion, act impartially and maintain confidentiality at all times.
- Demonstrated ability to provide highlevel administrative support and commitment to excellence in service delivery.
- Demonstrated working knowledge, or clearly demonstrated capability to quickly acquire a sound working knowledge, of court procedures, guidelines, policies and practice, and IT systems.
- Demonstrated ability to work both autonomously and as a member of a geographically dispersed team with limited direction, and the ability to adapt to changing situations and priorities and participate in collective work practices.
- Sound IT proficiency, including the ability to learn and adapt to new systems and technology quickly and effectively.
