Workforce Planning Officer - Sydney, Australia - NSW Government -Southern HDDSEM

NSW Government -Southern HDDSEM
NSW Government -Southern HDDSEM
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Workforce Planning Officer

Housing Contact Centre

Clerk Grade 5/6
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Location: Liverpool:

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Employment type: 2 x Ongoing full-time:

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Grade: Clerk Grade 5/6:

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Salary : $89,707 pa - $98,982 pa plus superannuation and annual leave loading:


  • Talent pool will also be created

Your role

Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations?


The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Contact Centre (HCC) is a 24/7 operation of approx. 450 staff.

The centre delivers NSW clients access to social housing services, including Link2home crisis accommodation, Social Housing Applications and Rentstart bond loan.


The role offers a generous salary package and internal career progression, as well as flexible work agreements, including some ability to work from home.


What you'll do


The Workforce Planning Officer's role is to support the development and implementation of Contact Centre staff rosters and rostering patterns for both phone and non-phone work, aligning staffing preferences where possible in accordance with relevant award conditions and organisational agreements to ensure business needs are met in the delivery of efficient effective DCJ Contact Centre services.


The role works with the Manager and the Workforce Planning team to analyse, develop and implement staff rosters and schedules, including leave schedules, rostered days off and any other leave/staff absences.

Further, the role also adapts current and real time rosters and schedules to meet changing business and client needs.


What we're looking for

  • Demonstrated experience in the development of schedules/rosters in a 24/7 Contact Centre or similar environment.
  • Demonstrated experience in forecasting & scheduling in a multi skilled & multi queued blended Contact Centre or similar environment.
  • Exposure to Genesys WFM is highly desirable
Download the role description.


Benefits:


  • Industry leading training with ongoing career development and support
  • Generous leave entitlements including flex leave
  • Diverse and inclusive organisation

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.

We're focused on breaking, rather than managing, disadvantage. It's work that really matters.


Are you ready to join us?

Applications close Monday 24th April 2023 at 11:59pm AEST


Got a question?

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.

This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.


Other Information


A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

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