Customer Relationship Specialist - Melbourne, Australia - Bank of Queensland

Bank of Queensland

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the Role

Full time opportunity
Located in our Melbourne CBD office

As the Customer Relationship Specialist, you will manage a range of administration and organisational tasks to support the State manager in the day-to-day operational functions for the branch retail network.

As this is a hands-on role, you will enjoy developing and maintaining strong relationships with our internal and external customers.

Day to day your key responsibilities will consist of:

Diary management
Strong IT skills
Reporting functions using excel
General administration duties
Strong focus on compliance

About you
You will be a passionate, high performing operator who consistently delivers, by demonstrating:

The drive to build long lasting relationships and positive customer experiences
Contributor to a collaborative team environment
Willingness to go above and beyond for your customers and colleagues
Driven to take a personalised approach with every customer interaction

- "Can do" approach to all aspects of your role

Ability to learn and confidently use a number of computer systems and programs
Excellent written and verbal communication skills and strong attention to detail

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave with no minimum
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Employee Assistance Program (EAP)
A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career.
BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks

Job Reference:
BOQ01779