Customer Solutions Consultants Bssc - Brisbane, Australia - Spotless

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Spotless
Verified Company
Brisbane, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

Job no: 591356


Work type:
Maximum Term - Full Time


Location:
Brisbane


Categories:
Administration & Customer Services

We are seeking a positive, customer centric individual to join our inclusive Downer Defence Contact Centre, located in Enoggera


Why work for Downer:


  • Competitive salary & excellent company benefits
  • Great team, supportive culture and full training will be provided
  • Flexibility to work from home, hybrid model
  • Freeonsite parking available
  • Ongoing training and career development opportunities
  • Downer creates an environment which realises the potential of our people
  • Zero Harm, safe working environment

As a shift work position, you may be required to work an 8 hour shift anywhere across the span of a 24/7 roster, including weekends. This may include a range of shifts broken into day, afternoon or night shifts. These shifts may resemble 6am to 2pm / 7am to 3pm / 8am to 4pm / 9am to 5pm / 10am to 6 pm / 2pm to 10pm / 4pm to midnight / midnight to 6am. Please note this is not an exhaustive list. The shift will depend on the forecasted demand. A minimum of 6 weeks full-time, office based intensive training is to be undertaken upon commencing employment.

What you'll be working on:


Due to some recent internal movements, we are searching for a committed and flexible Contact Centre Consultant to join our close-knit team, located at our Base Services Support Centre (Contact Centre), in Enoggera.

You will be required to provide customer service support to our internal and external stakeholders, across the Defence EMOS Contract in the delivery of Base Services.

Reporting to the Base Services Support Centre Team Leader, your key responsibilities will include:

  • Initial assessment of scope of request or call and raising new work and service orders
  • Raising docket related purchase orders for trades
  • Add notes to service requests such as when trades are on site or have completed jobs
  • Support and contribute to our commitment to continuous quality improvement

What you'll bring:


To be considered for this role, you will have some experience either in a Contact Centre, Customer Service or Administration role.

We are looking for positive and proactive professionals to compliment the team.

Other skills and experience we require include:

  • A customer centric approach
  • Ability to learn and navigate multiple systems
  • An eye for detail
  • A positive attitude, selfmotivated, you strive to achieve results and embrace feedback
  • Computer literacy with some experience in MS Office suite

Who are we:

Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services.


Downer Defence is the lead contractor providing Estate Maintenance and Operation Services (EMOS) for the Department of Defence in Queensland and Southern New South Wales.

As lead contractor within the region we deliver a suite of services to support Defence capability.

  • Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We embrace all employee difference and foster a culture that supports diversity and inclusion._

Advertised: 18 Jan 2023 E. Australia Standard Time

Applications close: 15 Feb 2023 E. Australia Standard Time
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