Service Coordinator - Darra, Australia - Jungheinrich Australia

Jungheinrich Australia

Verified Company

Darra, Australia

5 days ago

Posted by:

Olivia Brown

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Description

Located in Darra

Great work/life balance
Friendly and supportive Team
Immediate start available

**About us:
- **Jungheinrich is one of the world's largest & most successful intralogistics and materials handling equipment providers. Headquartered in Hamburg, Germany, Jungheinrich employs over 19,000 people across 41 countries

and recognised a turnover of 4.1 billion Euro in 2021.

In Australia, we have 250 employees across 6 offices nationally - Adelaide, Melbourne, Sydney, Brisbane, Townsville, and Perth. We are proud of our growing national footprint which we attribute to our high quality and cost-effective products.

**The Role:
- **As the Service Coordinator, based in our Brisbane branch reporting to the National Service Operations Manager, you will play a pivotal role in ensuring the success of the company's business by being primary contact for upcoming scheduled maintenance.

Daily forward planning of scheduled maintenance is undertaken by this role as well as additional administration tasks to ensure efficiency in a cost-effective manner.

You are proactively contacting our customers to schedule upcoming maintenance of our extensive fleet of materials handling equipment and will ensure customer satisfaction, whilst promoting the company's vision, values, and culture.

This is a position within our organisation with the opportunity to grow into a long-term career.

Core tasks:
-

Create planned service calls and service jobs of all service technicians
Deployment control / planning of service technicians
Appointment booking with customers and order planning
Master data maintenance in relevant systems
Aftersales product knowledge
Service process knowledge
Aftersales systems & software

You will bring to the role:

Ability to manage competing priorities effectively by balancing the needs of multiple stakeholders
Advanced professional communication skills, service centre environment experience desirable
Ability to work under pressure while maintaining a positive attitude
Previous experience in Aftersales desirable
ERP systems and software experience
Strong Ability to plan and manage tasks
A high attention to detail
A "can do" attitude

What is in it for you:

Pride in being part of a well-regarded global leader in the growth sector of intralogistics
Above industry & highly competitive wages
Supportive team culture with a genuine focus on worklife balance
Monday to Friday
Access to our Employee Assistance Program and discounted corporate health insurance

How to Apply:

We are proud of our leading reputation within the industry If you share our bold vision of shaping the future of intralogistics, we invite you to click "Apply" to submit your cover letter and resume.