Pm Outbound Manager - Sydney, Australia - Pet Circle

Pet Circle

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Pet Circle is Australia's fastest growing eCommerce retailer and we operate in a $15 billion pet industry. At Pet Circle, we want to create a world where pets and their families are healthy, happy & spend more time together - and we are looking for fantastic people to help us do that

Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.

Outbound Warehouse Manager (PM Shift)

Our Outbound Manager has the responsibility of ensuring the performance of our Fulfilment Centre is managed to a tee and we focus on delivering an exceptional experience to our customers.

Strong adherence to compliance with all WHS and providing a safe workplace is of paramount importance for us. You will be tasked with creating an environment of continuous improvement whilst maintaining an engaged and motivated team. You will manage the operational budget along with input and execution related to strategic projects.

You will be leading our PM Outbound team which will require you onsite at Eastern Creek 2770 between 2.30pm pm.

What you'll be doing

Meeting daily picking, packing and dispatch KPIs
Maintain an engaged and motivated team
Ensure staff are crossed trained in functions to provide coverage across the fulfilment centre
In consultation with Senior Management develop and maintain skills matrix and performance management for all team members
Ensure all staff are inducted and compliant with all WHS and company policies as well as any legislative requirements. Identify possible risks & continually promote safety amongst employees
Develop staff through coaching and training to create a strong operational team with an eye to succession planning
Work with Operations Manager to produce rosters that align with the budget and the customer output required
Identify, create, replace, refine and clearly document all processes
Contribute to operational strategic plans; implementing productivity and quality standards and identifying warehouse system improvements
Execute the site strategic plans as communicated by the Senior Management team
Create, plan, monitor and implement strategies to minimise stock damage sustained in the warehouse
Leads in the recruitment of new team members to meet operational goals
Achieve high levels of customer satisfaction through excellence in identifying, despatching and assuring quality and cleanliness of goods
Measure and report the effectiveness of warehousing activities and employee's performance including delivery of oneonones and regular toolbox talks
Form strong working relationship with other areas of the business with a focus on category, planning and technical
Propose, implement and review KPIs based on warehouse operations, costs, quality, service, safety and people
Maintain the fulfilment centre with the highest level of commitment to good housekeeping

Other duties as assigned from time to time*- You will be accountable for performance across dispatch, including managing resources, daily capacity planning, data analysis, customer service levels, KPIs and continuous improvement strategies

Your Ideal Skills & Experience

Previous experience managing warehouse operations in a fastpaced B2C sector (eCommerce would be ideal)
Proven ability to motivate, engage and develop team members
Evidence of strong performance and promotion through other businesses
An empathetic and positive approach to leadership
Clear track record of delivering value to a growing fulfilment centre operation

We have an incredibly passionate team, a leading brand, 700,000 customers and growing, and we're only just getting started

Belong at Pet Circle*