Help Desk Manager - Winston Hills, Australia - MediaForm Pty Ltd

MediaForm Pty Ltd
MediaForm Pty Ltd
Verified Company
Winston Hills, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Full time
Description
MediaForm is the market leader in commercial IT supplies and print solutions.

We are currently experiencing immense growth and are looking to expand our team with a full-time Help Desk Manager to be based in Sydney, NSW.


As a company MediaForm specialises in the Print & IT space delivering excellent service and solutions from all major vendors such as but not limited to HP, Samsung, Fuji Xerox, Lexmark and Brother to our business & corporate clients throughout Australia.

With offices in Sydney, Brisbane and Melbourne, MediaForm is looking to build a strong team of like-minded individuals to grow within the company and service our clients with their Print & IT needs and more.


Key responsibilities include:


  • Providing leadership to the Service Desk support team
  • Maintaining efficient operation of the service desk
  • Ensuring SLA's are met and establishing new SLA's
  • Enhancing processes, workflows and documentation for the service desk environment
  • Liaising with, and developing new print solutions for key customers
  • Overseeing the configuration of the system for each site
  • Providing advice on solutions for existing and new customers

Essential Criteria:


  • Excellent interpersonal and communication skills
  • Highly motivated and 'solution' focused
  • Must be customer service orientated
  • Good time management skills
  • Knowledge of print technology, solutions/ Applications, and print deployment

AUSTRALIAN CITIZENS/PERMANENT RESIDENTS ONLY

Salary:
$45, $55,000.00 per year


Schedule:

  • Monday to Friday
  • No weekends

Licence/Certification:

  • Australian Drivers Licence (preferred)

Work Authorisation:

  • Australia (required)
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