Manager, Aboriginal Customer Engagement - Sydney, Australia - NSW Government -Department of Customer Service
Description
Manager, Aboriginal Customer Engagement & Policy (Aboriginal)
Grade 11/12, Ongoing
Location:
Sydney
About this role
Do you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW.
We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit (AOU) within the Office of the Secretary, NSW Department of Customer Service (DCS) who can strategically collaborate and deliver results across DCS' business areas ensuring that Aboriginal customers are at the centre of service design and delivery.
The AOU is a central hub that oversees the implementation of the DCS' Aboriginal Customer Engagement Strategy, Aboriginal Employment Strategy and as well as DCS' commitments under Closing the Gap and other key priorities.
We work collaboratively across the Customer Service Portfolio connecting the work of these Strategies and priorities to deliver better outcomes for Aboriginal customers and communities.
You will lead and manage the development, delivery and implementation of strategy, policy and project initiatives.You will have the opportunity to:
- Join a highly skilled team that leads strategy, policy and project initiatives that are priorities for the Ministers, Secretary and Government
- Have exposure to senior decisionmakers
- Play a central role in strategy, policy, projects, and legislation that establishes the customer at the centre of everything Government does
- Work across the Customer Service Portfolio that includes over 30 business agencies
- Develop high quality advice and deliver against priorities for the Department, Secretary and Ministers.
You will be required to:
- Lead, manage and work across multiple teams and projects
- Support and inspire your team
- Be accountable for complex policy initiatives and projects (including governance and assurance activity) with mínimal supervision
- Develop and implement practical solutions to complex matters
- Manage rapidly changing priorities and conflicting perspectives
- Develop and maintain productive relationships with key internal and external stakeholders.
To be successful in this role you will demonstrate:
- Extensive experience in Aboriginal community engagement, stakeholder, and issues management
- Experience in working with Aboriginal people and communities
- The ability to deliver results and take initiative and have a cando attitude
- Expert written and verbal communication skills
- Skills in undertaking research, analysis and review of complex policy and projects and developing evidencebased options and strategies
- Skills, knowledge and experience in effective governance, assurance, monitoring and reporting activity
- Experience in leading and developing teams
- Ability to work autonomously
- Have a good understanding of how government works and how to get things done using government processes
- Experience in building and maintaining positive and productive relationships with internal and external stakeholders.
What we need from you:
Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position along with evidence of Aboriginality.
- identifies as a person of Australian Aboriginal descent
- is accepted by their local Aboriginal community as a person of Aboriginal descent.
If you are successful in the recruitment process you will be required to successfully clear and maintain:
Probity checks including a criminal record check, reference checks
Talent Pool
A talent pool may be created for future temporary roles and is valid for a period of up to 18 months.
During this time our line of communication is always open, be sure to keep your MyCareer Profile updated and we will call you regarding relevant opportunities available.
Salary Grade 11/12, with the base salary for this role starting at $134411 base plus superannuationClosing Date:
Wednesday 21st June 9:59am AEST
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.
We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees t
More jobs from NSW Government -Department of Customer Service
-
Licensing Operations Specialist
Sydney, Australia - 1 week ago
-
Service Desk Coordinator
Sydney, Australia - 4 days ago
-
Data Analyst
Gosford, Australia - 2 days ago
-
Ict Vendor Performance Analyst
Sydney, Australia - 1 week ago
-
Assistant State Inspector
Gosford, Australia - 1 week ago
-
Manager, Risk
Sydney, Australia - 3 days ago