Account Manager - Brisbane, Australia - Advent Facilities Management

Advent Facilities Management
Advent Facilities Management
Verified Company
Brisbane, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

We are looking for highly motivated and results driven Account Manager, experienced in Facilities Management or Cleaning, who will oversee multi-million dollar National contracts.


  • A person with experience in Facilities Management/Cleaning Management/Security
  • Someone with experience in contracts administration
  • Thrives in a fastpaced environment
  • Enjoys working with a diverse range of stakeholders at all levels of the organisation
  • Detail oriented and good communication skills
  • Values autonomy and accountability
  • Works best in a goaloriented environment

Your responsibilities will include:

  • Create and maintain strong, positive relationships with all internal and external stakeholders
  • Act as the client's primary point of contact for requests, feedback and escalation of issues
  • Attend to all client requests and action appropriately, always providing excellent customer service
  • Maintain accurate, up to date client files and operational documentation, including suppliers/contractors licences, insurances, certifications etc.
  • Provide training on the use of the job management system to all users (clients, suppliers) and assist with any queries
  • Assist with the engagement of new contractors/ suppliers and provide appropriate onboarding, induction and training to ensure works are completed correctly within SLA's
  • Coordinate and schedule qualified contractors to FM/cleaning jobs, ensuring all job details are captured in the job management system, and invoices are correct and accurately processed
  • Work closely with Accounts to process invoices and rectify any accounts/ invoice enquiries
  • Assist in developing monthly client reports including other reports/ documentation as required
  • Attend regular client meetings and site visits
  • Work closely with the Senior Management by completing ad hoc/ administrative tasks as required
  • Find any new business opportunities to assist in the growth of the business

Salary:
$70, $80,000.00 per year


Benefits:


  • Work from home

Schedule:

  • 8 hour shift

Work Authorisation:

  • Australia (required)
Expected Start Date: 28/02/2023
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