Insurance Officer, Brooklyn - Sydney, Australia - XL CATLIN

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Job Description

Insurance Officer, Brooklyn (

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Insurance Officer, Brooklyn

Sydney, Australia

This role is within the Brooklyn Underwriting Division of AXA XL. In this role, you will support the Brooklyn Underwriting teams to ensure accurate and efficient processing of Insurance Policies and Claims as well as overall compliance with AXA XL policies. Furthermore, this role will serve as a support to the existing underwriting teams to alleviate the processing and client servicing load of their day to day management of the Brooklyn portfolio.

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What will your essential responsibilities include?

• Development of new question sets to allow brokers to enter additional details in a bid to improve the iBAIS system's auto-decisioning of risks and to alleviate the referral burden currently present on the Brooklyn Underwriting teams.
• Development of Change Request documentation to be submitted to BA Insurance Services for changes being requested by the business.
• Review of functional design documentation against requirements as prepared by BA Insurance services.
• Testing of change post their development to ensure alignment with the business requirement and the identification of any defects for vendor rectification.
• The review of broker communications and policy documentation to align to the new processes developed as part of the optimisation of processes.
• Renewal Invitations – Generating Renewal Invitations and sending to clients
• Processing Endorsements – Receiving endorsement details from Underwriters and processing into the Brooklyn system
• Processing & Posting to Bordereaux – Receiving Policy details from Underwriters and processing into the Brooklyn system
• Closings – Reviewing Closings received from Brokers against the policy details within the system and rectifying discrepancies in conjunction with Underwriters
• Credit Control Queries – Investigating Credit Control queries and providing adequate details to Underwriters to facilitate conversations with brokers or rectify details on the Brooklyn system

Client Documentation

• Create Policy Documents – Creating draft Policy Documents and sending to Underwriters for review
• Produce Certificate of Currency's – Producing Certificate's and sending to brokers
• Generate Claims History – Producing Claims History reports and sending to brokers
• Provide Claims teams with Documentation as Requested – Obtaining documentation and liaising with Claims Managers as required

Internal Reporting

• Reinsurance, Pricing and Claims Bordereaux Consolidation – Constructing Policy and Claims data from multiple sources to ensure Underwriters and Claims Managers have an accurate view of their portfolio
• Reporting Review – Liaise with Front and Middle Office teams to review and investigate any Compliance Reporting or Bordereaux Queries

You will report to Brooklyn Systems and Projects Manager.

We're looking for someone who has the following skills and abilities:

• A desire to work with an international insurance powerhouse
• An ability to identify and analyse problems, identifying and evaluating options and deploying sound decision making skills
• An ability to provide a consistently first class customer service internally and / or externally
• An aptitude for numbers and an ability to interpret & manipulate data clearly and accurately with the ability to extract & clearly articulate insights
• Demonstrates excellent communication skills, exercising appropriate discretion in dealing with people from all levels of the Company
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide group of stakeholders
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in documentation and throughout the underwriting and claims processes
• Ability to organise yourself (and others if applicable) including effective scheduling, prioritisation and time management skills, completing tasks to meet tight deadlines. Demonstrating a 'can do' attitude
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team
• Displays a resilient and adaptable style, with an ability to remain calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
• The role would suit highly driven self-starters, with a strong desire to challenge themselves and deliver
• A willingness to travel as required by the business.
• Desirable Skills: Knowledge of Microsoft Office programs; specifically Excel, Outlook, Word, PowerPoint

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Brooklyn Underwriting is part of the AXA XL family of companies, in itself a division of AXA.

Brooklyn Underwriting is a specialist underwriting operation that has been operating for nearly three decades and is the SME flagship of AXA XL, the market leading global insurer. Brooklyn's insurance products are customised, market-specific solutions that are delivered by our accomplished team of underwriters, all with wide-ranging expertise across SME Property, Casualty, Financial Lines, and Specialty. At Brooklyn, all claims are managed in house by our team of Australia based specialists, ensuring Brooklyn is there for our Insureds at a time when they need it most.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see

AXA XL is an Equal Opportunity Employer.

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AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.