Airport Services Officer - Perth, Australia - The Emirates Group
Description
Job Purpose:
As the deputy to the Airport Services Manager, ensure a safe, efficient, cost effective and timely airport operation so that Emirates' image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures.
Plan, organise and control all aspects of the overall operation including effective co-ordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service.
Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the Station during the absences of the Airport Services Manager.
Job Outline- Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc.
- Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates' requirements for the day's operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our passengers.
- Control expenditure on damage baggage replacement and lost baggage claims.
- Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimised.
- Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.
- Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports etc.)
- Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations.
- Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers.
- Undertake projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station.
Salary & Benefits:
Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.
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