Head of Customer Experience - Toronto, Australia - PeopleFusion Recruitment Specialists

PeopleFusion Recruitment Specialists

Verified Company

Toronto, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Contract Type:

Permanent Recruitment
Location:
Toronto
Specialisation:
Executive and Board
Reference:

Contact Name:

Sally Bartley
Job Published:
June 15, :00
Innovative organisation specialising in health technology
Contribute at a strategic level as part of a newly formed exec leadership team
Fantastic opportunity in a company that truly makes a difference in the communityUse your extensive leadership and customer engagement experience to really make your mark in this young, dynamic and growing business.

Our clients' organisation specialises in developing innovative health technology to improve the safety and quality of life for their clients.

Founded 7 years ago, they have grown to service a customer base in excess of 120,000 and their future strategy includes exciting new product and services development.

Working collaboratively with the Exec Leadership team, you will be responsible for implementing the Company's strategic plan within your business unit.

You will also be leading the Customer Experience teams who manage all interactions with customers post sale. This includes the lifetime customer support offering as well as the collection of the annual fee for ongoing service.

About the role

Work collaboratively with the Executive Leadership team to manage the Company's daily operations as well as focusing on strategic projects
In consultation, design and develop a quality assurance program for key processes across the entire business (end to end) to ensure best practice
Promote a culture of continuous improvement by utilising key data and reports to inform training and coaching priorities for the broader business, not just the Customer Experience team
Use available reporting and metrics to set meaningful KPIs and communicate the achievement of them to the team
Demonstrate strong leadership in line with company values, engage, develop and motivate your team
About you

You will have extensive leadership experience, high commercial acumen and a genuine passion for facilitating superior customer service. You will be a hands-on leader who leads by example without losing sight of strategic goals.

Proven experience in a similar role leading a customer focused and high performing team
Tertiary qualifications bachelor's degree (Business or similar)
Experience designing and implementing quality assurance frameworks
A desire to work in an ever changing environment, a problem solver and a pragmatic decision maker
How to apply

Applications close 5th of July 2023.