Case Manager - Canberra, Australia - Commonwealth Superannuation Corporation (CSC)

Commonwealth Superannuation Corporation (CSC)

Verified Company

Canberra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Posted: 23/02/2023

Closing Date: 09/03/2023

Job Type:
Permanent - Full Time

Location:
Canberra

Job Category:
Insurance & Superannuation

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams.

We're proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing.

Through rich customer insights and world-leading investment strategies, we're always growing and improving.

That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

Your new role

We're looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.

As a professional and experienced Case Manager, you will use your expertise to support and guide vulnerable customers through a difficult time in their lives.

You will be empowered by management to use your sound judgement and create effective claim outcomes for CSC and our customers.

When managing claims, you will provide tailored and continuous customer engagement, predominately via
phone discussions, correspondence or virtual meetings. Cases may involve a degree of complexity, including legislative and sensitive medical/personal information.

You will be the main point of contact throughout the customer's claim journey by clear communication, gathering information, showing empathy, strong attention to detail and active listening.

Complex claims will have the support of a Case Assessor to provide assistance and determinations.

Responsibilities

Organising and delivering initial claim consultations with customers and their representatives, to ensure a successful and supportive claims journey
Ongoing customer contact throughout their claim
Ensuring sound and fair decisions are reached
Maintaining up to date and accurate records across CSC's systems

Please note:
We are open to consider applicants from
any location nationally who meet the hiring criteria below.

What you need to excel

Minimum of 2 years of experience in case/claims management life insurance experience is highly regarded
Experience managing of a portfolio of cases endtoend
High level of written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
Professional, customer focused and willing to contribute to a positive business culture
Have the ability to understand and interpret legislation
Work independently to organise and prioritise your tasks
Selfmotivated attitude with a resilient nature and ability to adapt to change

What will you get in return?
We're committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.

Permanent position
A variety of challenging and interesting work with the opportunity to develop your skills further. Extensive training provided
Work in a collaborative and supportive team environment
The opportunity to be in a rewarding role, where you can see the endtoend benefit of helping customers through a difficult experience
Flexible work place arrangements including remote working

Desired Skills and Experience:

What you will need to do now
**Please note: Agency submissions will not be considered for this position.