Relationship Officer - Melbourne, Australia - McMillan Shakespeare

McMillan Shakespeare

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Interleasing is part of the ASX listed McMillan Shakespeare Group, which includes our employee benefit business divisions Maxxia and RemServ.

Interleasing is the only provider of its kind in Australia that truly offers a unique mix of vehicle leasing, management services, supported by business and systems expertise in salary packaging and FBT management.

We have an opportunity for a Relationship Officer within our Interleasing asset management business.

In this role you will be supporting the activities of the Customer Relationship team in building long and effective working relationships with customer representatives in order to achieve business objectives and superior customer satisfaction.

Key Responsibilities
Respond promptly and professionally on a daily basis to requests from Customers and Commercial Manager on all administrative tasks relevant to effective fleet management and growth in the business.
Creation and provision of vehicle quotes to deliver best value to our customers.
Liaise effectively with internal stakeholders verbally and in writing to ensure that all parties are clear on expectations, that customer satisfaction is achieved and all parties are kept suitably informed on progress.
Ensure that key administrative tasks comply with key business policies E.g. registration of vehicles, credit requirements.
Proactive management of the lease expiry and replacement process, ensuring that contracts are linked in all circumstances
Ensuring that the contracts are updated with accurate and relevant information
Running of order reports and following up transactions with the orders & delivery team
Elicit, monitor and engage with customers for intelligence to understand their fleet requirements, anticipate their needs and assist the Sales team to gain an advantage in growing business.
To be successful in this position you will have:
2 years Customer Service experience in a customer facing role.
Prior fleet experience highly regarded
Intermediate proficiency in MS Excel, database management and other MS Office products
A high level of keyboard accuracy and a good eye for detail
Experienced and proficient in dataentry and administrative work involving numbers and prolific detail.
Professional oral and written communication skills
Problem-Solving Ability identify and implement collaborative process improvements in workflow
Attention to Detail high level of accuracy and strong eye for detailWhat we can offer you:

Our strong people-first culture

Flexible/hybrid working to enhance your work/life balance
Novated lease benefits and discounts
12 weeks Paid Parental leave and access to our Parents Portal
Exempt Employee Share Plan
Paid Income Protection Insurance under MMSG default Super plan
Access to a broad range of learning and development programs
Career break and volunteering leave
Access to Employee Assistance Program and annual Flu vaccination
Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.