Venue Manager, Maylands Hotel - Matthews Hospitality

Matthews Hospitality

Verified Company

Maylands, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are looking for a natural-born leader who is passionate about all things hospitality here at The Maylands Hotel

Our values are to empower others, be respectful and compassionate, uphold professional standards, operate with honesty and integrity, and show up for success

We live by the philosophy that, making others feel good, feels greatOur family business has 80 years of history pioneering hospitality in South Australia.

Love what you do and you will never work a day in your life

ABOUT THE HOTEL

The Maylands Hotel was established in 1883 and is located in the leafy backstreets of the beautiful eastern suburbs. The Maylands Hotel has been recognised by the AHA|SA for Best Metro Gaming, Best Casual Bistro (Metropolitan), and Best Marketing and Promotions Our team is dedicated to all aspects of customer service and hospitality. We are a well-established and busy venue seeking a professional and experienced Venue Manager that can continue to motivate the team and deliver our high-end offering.

The Maylands venue aesthetic embodies old-world charm and authenticity with a modern twist, it feels like home. This is a true gastropub A venue that is passionate about local produce, nourishing people, and creating delicious food.

Our kitchen serves all-day dining with traditional pub classics and a little bit fancy' modern Australian dishes, complemented by an array of refreshing craft beers and local wines.

THE JOB

The Venue Manager leads by example and encourages a customer-focused culture, efficient operations, team development, marketing, profits, cost control, and community engagement.

The Venue Manager is responsible for ensuring compliance with legislative requirements in all departments of the Venue.

Oversee the operations of the hotel, be present in the venue
Hold regular briefings and meetings with Department Heads and Duty Managers
Manage ongoing profitability of the Venue, ensuring revenue and customer satisfaction targets are met and exceeded
Ensure all decisions are made in the best interest of the Venue, Management, and the wider Group
Oversee and manage all departments and work closely with department managers daily
Responsible for the effective planning of promotional activities, events, and functions across the Venue
Handling complaints in a diplomatic and professional manner
Responsible for the overall recruitment, induction, and performance management and reviews of employees in line with People and Culture policies and procedures
Coordinating employee training in all facets of the Venue operations, supporting engagement with apprentices and trainees
Responsible for monitoring and maintaining all plant and equipment and identifying any repairs and maintenance issues
Ensuring the coordination of ongoing maintenance of the property to ensure exemplary presentation
Responsible for compliance with Liquor Licensing Laws and Codes of Conduct and other State and Federal legislative requirements
Responsible for compliance with the WHS Act 201
Ensuring appropriate security measures are maintained in relation to customer wellbeing, cash handling, and Venue facilities
Other duties as required to effectively manage the Venue and provide an exceptional customer experience, or as directed by the GMH

ABOUT YOU

RSA and RP badge
Extensive and proven hospitality and business management experience
Excellent customer service skills, attention to detail, and product knowledge
Experience in recruitment, retention, training, and performance management
Be well organised and able to work under pressure and to deadlines
Outstanding personal and professional presentation style
The ability to communicate effectively with a wide range of people (suppliers, customers, employees, and senior management)
The ability to analyse situations and make rational and responsible decisions relating to staffing, patron comfort and care, and strategic business issues
Extensive food and beverage product knowledge including broad local and international trends
Ability to manage projects, change, and competing priorities
Experience with Gaming Machine operations evidence of Basic and Advanced Gaming Certificates essential
Experience in stock management, inventory control, and oversight of invoicing and budgeting in coordination with GMH and CFO

BENEFITS