Duty Manager - Victoria, Australia - Vicinity Centres

Vicinity Centres Victoria, Australia

3 days ago

Full time

Description

Role purpose

The key purpose of the Duty Manager is to ensure all Centre functions (Retail, Operations, Guest Experience and Marketing) continue to be delivered during weekends. Being a part of the leadership team at the centre, the Duty Manager is responsible for ensuring major initiatives continue to progress 7 days a week in a seamless manner and will manage emergency situations, the general up-keep of the centre, retailer and customer liaison and overall customer service in order to maximise centre presentation maintain an exceptional customer experience.

What will you bring?

You will be an experienced middle level manager with a background in customer service or retail operations. You will be an influencer with strong negotiation skills with the ability to manage and resolve conflict effectively. You will have previous experience in contractor management and a demonstrated understanding of safety, health and environmental management. You will possess a solid knowledge of retail leases & retailer management coupled with centre operations (tenancy delivery, safety and security). You will be known for your capability to problem solve in high pressure situations and have a proven track record of delivering results through collaboration with others. A tertiary qualification in a business related discipline is desirable.

Work schedule:

Thursday - Monday (10am -6pm) - required to work all weekends

What will success look like?

We Imagine a Better Way

You are forward thinking and consistently challenge the norm to seek out new ways to improve customer outcomes.

You consistently role model the values and behaviours.

You are confident in speaking up and can recommend new ways of working or business solutions to meet the needs of stakeholders.

We Embrace Difference

You advocate equal opportunity, challenging assumptions to create a diverse workforce.

You seek out and encourage diverse views to challenge your own thinking

You understand and show respect for the diversity of the Vicinity community.

We Always Collaborate

You connect people and teams to drive outcomes which are better, easier and more enjoyable.

You respond to the needs of the centre and influence the right outcomes based on these.

You put people and our customers at the centre of every conversation.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

Flexible working options

Birthday leave & purchased additional leave

$1,000 worth of VCX securities rewarded for eligible team members

Internal mentoring program

Generous Parental Leave

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