Duty Manager - Melbourne, Australia - Marriott International, Inc

Marriott International, Inc

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

The Westin Melbourne

Duty Manager
- _Permanent full time position _
- _38 hours per week on average_
- _$66,853 per year + superannuation _
- _City location, close to public transport_

Come and join the team at The Westin Melbourne

Sophisticated, contemporary and opulent, The Westin Melbourne welcomes you to discover an idyllic retreat of refined luxury in the heart of the Melbourne, Australia CBD.

Enjoy 5-star hotel accommodation and an unrivalled location, ensuring an upscale experience.

Discerning travelers who value style and service have access to modern hotel amenities, including a fitness studio and heated indoor pool.

After you work up an appetite, dine at our popular Australian restaurant or relax with a drink at the bar.

The Westin Melbourne is looking for a
Duty Manager to join the Front Office team on a
Full-Time basis.

About The Role

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Empowers employees to provide excellent customer service.
Provides immediate assistance to guests as requested.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints along with Hotel emergency situations
Ensures employees understand customer service expectations and parameters.
Oversees the Hotel during shift, in the absence of Hotel leadership team
Reporting to the Front Office Manager, you will be a relied upon and trusted member of the Front Office team

To Be Successful in This Role

A warm, peopleoriented demeanour
A gift for paying attention to the smallest details
Experience in a similar role for min 2 years, with experience in a luxury property highly desired
Experience with Hotel PMS systems, with Opera experience highly desired

Perks, Rewards, Motivations

Discounts on hotel rooms including all properties within the Marriott International group
Discounts on food & beverage across all our hotels
The best hotel training opportunities produced independently by The Westin Melbourne and internationally recognised training programs by Marriott International
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.