Service Advisor - Fortitude Valley, Australia - Sime Darby Motors

Sime Darby Motors

Verified Company

Fortitude Valley, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Details:

Reference # Location(s)
Fortitude Valley
Expertise
Service Advisor
Job level(s)
Experienced
Work type(s)
Permanent
More details (document)

_Part of the Sime Darby Motors Group, Volvo Cars Brisbane North takes pride in upholding their prestigious reputation by providing exceptional customer service in all areas of the dealership._

Volvo Cars Brisbane North has an exciting opportunity available for a personable, passionate and customer focused individual to join our wonderful team as a
Service Advisor.

Playing a fundamental role in ensuring our exemplary customer service levels are unceasingly maintained and upheld, this position requires you to:

Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
Carry out customer followup and prospecting activities to maintain and build the volume of work within the workshop.
Accurately prepare and cost customer invoices to Group Standards.

To be successful in this role you will have:

The ability to work comfortably within a busy environment
Experience in a similar clientfacing / customer service role
Prior experience in a Service Advisory role will be viewed upon favourably.
Possess superior communication skills to resolve difficult situations with diplomacy
Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both inperson and via telephone
Demonstrated computer literacy including Microsoft Office, Excel etc.
Advanced MS office and general computer skills.

You will also need to utilise your mechanical aptitude to deliver exemplary customer service and to capitalise on upselling opportunities with customers from a service and maintenance perspective.

We want to give you the opportunity to grow with us and in return we offer the following:

A competitive remuneration package with uncapped earning potential
A drive car
A supportive team environment with a stable and internationally recognised organisation
Access to an employee benefits account including discounts on groceries, electronics and more
Ongoing opportunities for career development and growth
The opportunity to represent some of the world's most iconic and prestigious automotive brand

**If you're up for the challenge and you 'tick all the boxes' then we want to hear from you