El 1 Service Designer - Newcastle, Australia - face2face Recruitment

face2face Recruitment

Verified Company

Newcastle, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Closing Date:28 November 2023, 9:00 AM

face2face reference:593739

Location:
Newcastle, NSW or Adelaide, SA

Hours:
Full-time

Contract length:12 Months Contract + Possible (Pending approval)

Entry requirements:
Australian Citizen + Pre-engagement Check

Pay range:
$602.55 Daily ex super

About the role:

The EL1 Service Designer is accountable under broad direction to undertake very complex work that delivers quality outcomes across the Participant Experience Design functions of the Agency.

The position is an important team leadership position within the Agency and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail.

The role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.

The EL1 Service Designer is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the Agency to advance the Agency's interests across a range of forums.

Duties:

Leading, researching and identifying insights contributing to Agency understanding of information.
Overseeing, creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
Leading and managing process design improvements.
Advocating for the voice and experience of participants and stakeholders through work processes. Leading and facilitating designthinking sessions with service users to design and test future service processes, channel and experiences.

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Required experience/skills:

Human
centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users
User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
Persona development: Creating user personas to represent different user groups and their characteristics
Journey mapping: Skill in creating user journey maps to visualise and improve the user experience Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers

Desirable experience skills:

Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
Crossfunctional collaboration: Ability to collaborate effectively with other team members and stakeholders

Agile Methodologies:
Familiarity with agile methodologies like Agile or Kanban

Lisa Whitehorn

APS