Cloud Customer Success Manager - Melbourne, Australia - SS&C

SS&C

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S.

company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description:

Customer Success Team Lead (SS&C Cloud)

SS&C Technologies is consolidating our dispersed infrastructure footprint onto the SS&C Cloud, where we can automate operational processes and simplify management.

Some of our cloud customers need guidance on the cloud itself and the tooling we provide.

As a Customer Success Team Lead, you will be managing a regional team for our cloud onboarding and support organization.

You will act as technical lead and mentor for your team members, while also engaging with our cloud customers and ensuring their needs are being met.

You will be partnering with software and operations engineers to support a modern private cloud that can handle the requirements for a global company.

Responsibilities:

Develop strategic and technical plans that help customers achieve their business objectives
Define and report on KPIs (e.g., SLAs, MTTA, MTTR, etc.)
Form relationships with key stakeholders and development team to understand how the product roadmap could impact existing customers
Actively listen to our customer needs and help them formulate solutions
Establish a reputation for competence and cooperative spirit among all team members at SS&C

Qualifications:

Experience serving as a technical leader and managing individual contributors
Strong written and verbal communication skills
Deep reservoirs of patience and empathy
A solid grasp of CI/CD processes and the tools used to carry them out
Handson experience with configuration management systems (e.g., Salt, Ansible, Helm, etc.)

Preferred Qualifications

Experience with cloud infrastructure platforms (e.g., AWS, Azure, GCP, etc)
2+ years of experience in a technical leadership position
5+ years of experience developing software or administering Linux/Windows systems
Experience with container technologies and orchestration (e.g., Docker, Kubernetes, etc.)
Experience with devops practices and observability tools
Understanding of basic networking concepts (e.g., load balancing, ACLs, DNS)

Unless explicitly requested or approached by SS&C Technologies, Inc.

or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.