Customer Service Representative - East Ryde, Australia - FutureYou

FutureYou
FutureYou
Verified Company
East Ryde, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
Job details
Posted
08 May 2023
Salary
$70000 per annum
Location
East Ryde
Job type
Temporary
Discipline
Business Support
Reference
BH-14287
Job description
Customer Service Representative - 9 month contract
Global Medical organisation - Flexible Work offered
North Ryde - attractive salary package
Client Details


A well renowned global health care company, is currently looking for an experienced Customer Service Representative for on a 6 month full-time contract with potential to go extend /perm.


Role Duties:

Place & monitor orders, returns, billing adjustments, recalls, assignments for external and internal customers.
Resolve complex service activities
Process customer returns and monitor to ensure the product is received
Correspond with Supply Chain planning on inventory availability
Coordinator with warehouse personnel regarding shipping time and inventory cycle counts
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.


Essential Criteria:

Excellent communication and organisational skills
Good interpersonal and presentation skills
Good problem solving and critical thinking skills
Can work autonomously
Best practice customer service focus and background
Excellent attention to detail
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