- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun
- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
- Free internet up to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
- Celebrating you With monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing Aussie merch
- Fitness Passport for access to multiple gyms and pools across Australia
- Practical experience in overseeing the operations of a contact centre, including managing and supervising staff members.
- A track record of successfully managing and leading teams, ensuring that they achieve their goals and deliver results.
- Excellent verbal and written communications skills.
- Strong attention to detail.
- Exceptional personal organisation skills.
- An understanding of the telco industry.
- Demonstrated ability to solve problems and think critically and strategically, so that you can identify and address issues, make sound decisions, and lead your team through challenging situations.
- Managing a medium to large-sized team and coordinating with team managers to meet organisational requirements of the Customer Service team.
- Building and maintain effective internal and external stakeholder relationships.
- Reviewing management information and data analytics to provide continuous improvement recommendations to improve efficiencies across the contact centre.
- Managing the risk and impact of customer change requests, identifying service implications such as the impact of system or process changes on customers/staff.
- Evaluating contact centre performance using key metrics and data analytics (accuracy, call-waiting time, etc.).
- Preparing reports and analysing call centre data to improve processes, ensure resources are properly allocated, and maximise efficiency and customer satisfaction.
-
Operations Supervisor
1 week ago
Cleanaway Morwell, Australia**Job no**: 516384 · **Work type**: Permanent - Full Time · **Location**: VIC · - Permanent - Full-time position - Morwell, VIC · - Hands on role coordinating day to day operations · - Competitive salary package + company's benefits · **Who we are** · When you start to think of w ...
-
Team Leader
1 week ago
Anglicare Victoria Morwell, AustraliaJoin a dynamic team supporting a range of Out of Home Care Services · - Full time · - Not For Profit, Salary packaging is offered with this position · **About Us** · At Anglicare Victoria our focus is on transforming the futures of children, young people, families and adults. Our ...
-
Quantum Support Services Morwell, AustraliaLooking for a high performing specialist family violence practitioner with extensive knowledge of family violence who is passionate about protecting children. Work Life-Balance - Flexible work arrangements | Salary packaging| | Flexi time Wellbeing - Employee Assistance Program | ...
-
Afternoon Shift Coordinator Jindi
1 week ago
Parmalat Australia Ltd Jindivick, AustraliaGlobal company with site in Jindivick · - Career growth and development · - Afternoon shift perm work · **We are Lactalis Australia** · We are owned by the Lactalis Group, the world's largest producer of dairy goods. At the heart of our business locally, we have over 2,700 passio ...
-
National Service Manager
6 days ago
Pearl Recruitment Group Welshpool, AustraliaOur client is a market leading provider of industrial equipment that operates on a national scale and as a result of substantial and ongoing business growth, they have a position available for an experience Service Manager to join their team. · **What will this role entail?** · T ...
-
Workshop Supervisor
4 days ago
Stabilised Pavements of Australia Pty Limited Welshpool, Australia**Introduction**: · Workshop Supervisor · Annual Salary + Superannuation + Incentive Bonus · Perth based role Home to your family every night · Family business, great work/life balance · About the company · Stabilised Pavements Group is focused on delivering pavement construction ...
-
Shutdown Superintendent
1 week ago
Minprovise Pty Ltd Welshpool, AustraliaHelp to develop the teams in skills and attitude · - Permanent, full-time position on offer · - Opportunity to upskill yourself and receive specialist training · **To support our continual growth, we are searching for a Shutdown Superintendent to join our Site Services team. This ...
-
Hse Advisor
1 week ago
Rema Tip Top Welshpool, AustraliaRotating through various sites · - 8/6 roster · - Challenging but supportive work environment · Reporting to the Head of HSEQR, you will be a motivated and experienced HSE Advisor with the ability to build honest relationships and effectively communicate with the team. You will p ...
-
Mechanical Superintendent
6 days ago
Minprovise Pty Ltd Welshpool, AustraliaHelp to develop the teams in skills and attitude · - Permanent, full-time position on offer · - Opportunity to upskill yourself and receive specialist training · **To support our continual growth, we are searching for a Shutdown Superintendent to join our Site Services team. This ...
-
Stock Controller
1 week ago
Profitable Personnel Welshpool, Australia**Stock Controller / Scheduler** · - Range $60,000 - $70,000. · - 10.5% Superannuation. · - A genuinely positive workplace. · - Career Development Plan and Monthly coaching · **About Us** · Jaram Australia is at the forefront of Australian design, manufacture, and installation of ...
-
Workshop Supervisor
6 days ago
Terex Corporation Welshpool, AustraliaJob Description: · Position Summary · The Workshop Supervisor is responsible for managing the daily activities within the workshop. The role will bring together Pre delivery, Service and supporting functions to ensure we meet targets. · This position is also responsible for the g ...
-
Regional Manager
1 week ago
PPG Welshpool, AustraliaAs a **Regional Manager of Company Owned Stores**, you will report to the National Sales Manager COS. You will be responsible for the overall performance of multiple Company Owned Stores in assigned regions. You must maintain a safe work environment, achieve sales growth and prof ...
-
Afternoon Shift Coordinator Jindi
6 days ago
Lactalis Australia Jindivick, AustraliaWe are owned by the Lactalis Group, the world's largest producer of dairy goods. At the heart of our business locally, we have over 2,700 passionate employees, working closely and constructively with some 500 Australian farmers to produce the finest dairy products in the country. ...
-
Afternoon Shift Coordinator Jindi
1 week ago
Lactalis Jindivick, Australia Full timeWe are Lactalis Australia · We are owned by the Lactalis Group, the world's largest producer of dairy goods. At the heart of our business locally, we have over 2,700 passionate employees, working closely and constructively with some 500 Australian farmers to produce the finest da ...
-
Afternoon Shift Coordinator Jindi
1 week ago
Lactalis Australia Jindivick, AustraliaAfternoon Shift Coordinator Jindi · Global company with site in Jindivick · Career growth and development · Afternoon shift perm work · We are Lactalis Australia · We are owned by the Lactalis Group, the world's largest producer of dairy goods. At the heart of our business loca ...
-
Canteen Supervisor
1 day ago
Department of Education, Western Australia Welshpool, Australia Full time (permanent)· Advertised Vacancy Number: IPS/SS879279 · This is a permanent full-time position commencing as soon as possible. · Hedland Senior High School (SHS) is seeking an enthusiastic, efficient, and organised Canteen Supervisor to join our friendly school. · As Canteen Supervisor, t ...
-
Regional Manager
5 days ago
PPG Industries Welshpool, Australia Full timeAs a Regional Manager of Company Owned Stores, you will report to the National Sales Manager COS. You will be responsible for the overall performance of multiple Company Owned Stores in assigned regions. You must maintain a safe work environment, achieve sales growth and profitab ...
Management & Supervisory (Customer Service & Call Centre) - - Morwell, Australia - Aussie Broadband
Description
Aussie Broadband's (ABB) purpose is to the change the game. As our Senior Residential Customer Service Manager you'll support this by playing a key role in making sure that our high standards are met for our residential customers and providing leadership for our teams..
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down
Our fantastic culture lives and breathes our values:
We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
Let's talk about you
As our Senior Residential Customer Service Manager you will pay a key role in the leadership and strategic direction of the business. To be successful in the role you will possess:
How will you support our "Why?"
You will provide leadership, development, and coaching whilst actively engaging and supporting the development of your team to ensure better performance and succession planning for key roles. Your responsibilities will include:
Ready to join?
Apply directly and our fantastic team will be in touch
If you have an questions get in touch today with our team at
Even if you feel you don't meet all the requirements, we'd still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.