Service Portfolio and Catalogue Manager - Sydney, Australia - NSW Health

NSW Health
NSW Health
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Employment Type:
Permanent Full Time

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Position Classification:Health Manager Level 4
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Remuneration:$133,671 - $159,929 per annum plus 10.5% superannuation

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Hours Per Week:38

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Location:Jessie Street Centre, Parramatta

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Requisition ID:REQ414289

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Applications Close:Wednesday 19 July :59PM


Join the team driving the digital transformation of Australia's largest public health system

About us
Working at eHealth NSW is more than a job.

Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW.

It's a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people's lives.

Our people are at the heart of who we are.

We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.


Come work with us
We have an exciting opportunity in the Service Enablement team for a Service Portfolio and Catalogue Manager.


Reporting into Service Enablement Manager you will be responsible for monitoring, managing, and maintaining the portfolio of IT services in line with best practice and the eHealth NSW Service Lifecycle Framework, and ensuring the IT Service Catalogue is updated with easily consumable information for available services.

The role requires collaboration across eHealth directorates and multiple key stakeholders to contribute to the design, monitoring and optimisation of services to ensure business expectations are being met.


This role will be based within the Service Enablement team and will be a key role in delivering Service Portfolio and Service Catalogue Management related activities for a significant Service Management change program within the eHealth NSW Customer Services (CS) branch.

More information about the Service Portfolio and Catalogue Manager role, can be found in the POSITION DESCRIPTION.


About you
The skills, knowledge and experience we are looking for in you are:

  • Demonstrate a collaborative and team-centric approach
  • Thorough understanding of all ITIL practices and indepth knowledge of how these practices interact with Service Portfolio and Service Catalogue Management
  • A handson approach as well as the ability to think strategically to ensure outcomes are aligned with eHealth objectives
  • Handson ServiceNow experience in Request Catalogue, Service Catalogue, Service Portfolio and/or Application Portfolio


If this sounds like you and you're looking for a rewarding new opportunity, we would love to hear from you.


Benefits of working for eHealth NSW
We support our people with great benefits so they can support the patients and staff of NSW Health


These include:

  • Flexible work options
  • Skills and leadership development training programs
  • Salary Packaging
  • Health and wellbeing programs
More information about these benefits can be found on our Benefits Page.


Valuing diversity and inclusion


For more information on the strategies in place to support diversity and inclusion, such as NSW Health's Stepping Up program for Aboriginal and Torres Strait Islander people and our Disability Employment Strategy, please visit our Diversity and Inclusion page.


How to apply

  • Outline your experience in delivering a Service Portfolio and Service Catalogue Management practice within a large and complex service industry organisation.
  • In your experience, what are the biggest risks to the success of an effective and efficient Service Portfolio Management practice
  • Provide an example of how you delivered constructive feedback to a staff member? Provide an example illustrating how you linked this feedback to building on the staff member's strengths and achieving business unit results.

Applications Close:
Wednesday 19 July :59PM


All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA).

Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations.

New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

To be eligible for this role, you m
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