Aps3 Service Support Officer - Sydney, Australia - Chandler Macleod

Chandler Macleod

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Chandler Macleod are currently recruiting a Service Support Officer for our Federal Government Client.

This role is to provide operational and administrative support which may include a mix of front reception, telephone, administration, procedural, information technology and other service delivery activities.

Front-line customer service role with clients who may be facing significant or complex challenges.

Benefits and Culture:
Enjoy a 12-month initial contract with a opportunity of extension

Competitive rate plus superannuation

A supportive, inclusive, and respectful professional environment

Rewarding client and professional relationships

Genuine opportunity to make a difference

About the role:
Provide customer service as an initial point of contact

Process referrals, reschedules and cancellations

Be available to work in a rostered environment and adhere to work schedules.

Ensuring escalated cases are identified and promptly transferred to an Intake Clinician.

Liaison with internal and external stakeholders in relation to the service provided by the Client Assist Contact Centre.

Relevant and quality record keeping and documentation regarding client information.

Ensuring compliance with Open Arms Client Assist Contact Centre and clinical practice policy, including the mandated use of specific clinical forms/templates.

Support the ongoing range of quality improvement approaches within the Client Assist Contact Centre, including identifying opportunities for business and process improvement, offer solutions and support change.

Exercise appropriate delegations in accordance with legislation and guidelines.

Mandatory skills and experience:
Excellent written and spoken communication skills

Proven expertise in analysing and evaluating client needs, and tailoring services accordingly

Ability to manage workload with competing priorities

Ability to make meaningful connections with the community, government and other services

High level of relevant computer literacy

Ability to identify, respond, and escalate sometimes challenging customer interactions

Proven experience dealing with clients in a respectful, discreet and professional manner

Applicants must hold an Australian citizenship