Air Agent - Sydney, Australia - BCD Travel Corporate

Description

Job Summary:

The Air Agent - Groups is responsible for booking and/or ticketing airline reservations as requested by our program participants and as assigned by our Attendee Services Coordinators.

This position must demonstrate an understanding of all areas in the travel industry. Works independently on assigned tasks. Takes the initiative to provide assistance to team members and management as requested.


Job Duties and Responsibility:


Core Responsibility 1:
Airline Reservations

• Make airline reservations using
  GDS system
• Issue airline tickets, voids, refunds, and exchanges as needed

Core Responsibility 2:

GDS

• Clearly document all records in
  GDS and registration technology as required

Core Responsibility 3:
/Program Needs

• Pull daily reports from registration tool to capture air booking data and special requests. Update tool on a daily basis to reflect current status in the air booking process
• Maintain a complete and thorough understanding of customer program/event and keep abreast of all changes
• Provide support and coordination relating to the traveler approval process in an effort to ensure the successful delivery of the group meeting and/or travel event
• Communicate with all involved managers and staff on issues relating to quality control discrepancies and internal errors
• Complete assigned work to meet SLAs on all assigned accounts
• Respond to requests accurately and completely
• Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns
• Manage block space, where applicable

Required Qualifications:

• At least 2 years of SABRE required
• 2 years of travel agency experience required
• Knowledge of incentive/meeting program elements; experience with group bookings, blocked space, Phase IV and exchanges
• Working knowledge of domestic and international air travel destinations
• Strong geography skills
• Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among coworkers
• Proficiency in Microsoft Office software (Word, Excel, Outlook)
• Proven ability to handle multiple priorities simultaneously
• Ability to work independently, exercising discretion and judgment
• Demonstrated excellent professional customer service and problem resolution skills
• Strong problem solving and/or critical thinking skills
• Effective organizational and time management skills, with a strong ability to manage multiple complex projects and shifting timetables
• Excellent oral and written communications skills
• Strong listening and evaluating skills
• Strong attention to detail with the ability to anticipate unstated client/traveller needs
• Ability to work well under pressure and adapt to everchanging scenarios

Preferred Qualifications:

• Working knowledge of database systems a plus
• 2 years of group agent experience