Client Services Officer - Melbourne, Australia - Pepperstone

Pepperstone

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Pepperstone story started in 2010. Our team describes us as a place for the creative and the driven.

We're a team who do things a little differently:

we're a global fintech that was born digital, nimble, connected, and united in our purpose to truly support every one of our customers' quests for trading mastery.

Our people are motivated to develop their career in FinTech in a vibrant and fast-paced environment. We thrive on progress - for our traders and for ourselves.

We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers.

The Role:

To thrive in this role, you'll be curious and have a basic understanding of the Forex industry. You'll recognise the importance of providing amazing customer service and balancing compliance and regulatory requirements.

Previous hands-on experience would be beneficial, but isn't necessary We can teach you everything you need in this role. The markets don't stand still, and neither do we.

We have full time and part time opportunities available in our Client Services team.

About you:

Experience in a customer service role and a passion for providing excellent customer service
Proven ability to effectively communicate both written and verbal
Attention to detail with the ability to maintain quality even in busy times
Strong relationshipbuilding skills, both internally and externally
Ability to use good judgment, act, and make decisions with integrity
Desire and passion for continuous learning, improvement, and innovation
Ability to effectively collaborate and work as part of a team
Ability to work in a fastpaced and everevolving environment where priorities can change quickly
At Pepperstone, we value your commitment to ongoing learning and development_

Why you will enjoy working with us:

Competitive salary structure
Genuinely collaborative and friendly culture
Flexible and hybrid working arrangements we value worklife balance
Generous parental leave policy
Fully stocked kitchen with lots of snacks
EndofTrip Facilities: Bicycle parking and showers
Ongoing Personal Development & Training
Employee Assistance Program
Frequent team events and celebrations
Paid Volunteering leaves
Flex Work
Work from anywhere for up to 6 weeks per year

About Pepperstone

Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting-edge technology to trade the world's markets.

Our award-winning combination of outstanding customer service coupled with incredibly low-cost pricing across all FX, CFDs, and Commodities has resulted in Pepperstone being one of the world's fastest-growing FX brokers.

Our focus is to support every one of our customers' quests for trading mastery.

We're a nimble global company, we respond to changes in the markets and regulatory environment quickly.

This means we need to collaborate and communicate You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and continually make progress.

Check out what our team are saying on Glassdoor

You'll build your career in a supportive environment, with a focus on results, as well as professional and personal growth opportunities.